Adorcam Troubleshooting – Solutions for Connection Problems

In this digital world security cameras play crucial role in the safety of your homes and business to avoid the act of vandalism, thefts and break-inns. While installing security cameras it is important to have record of all events. For this purpose, we can use Adorcam which connects our security cameras to internet.

Adorcam is an app which connects your surveillance cameras to internet network for the live monitoring of your security videos and motion detection. Here are some main functions of Adorcam.

• Share video images
• Real-time video playback
• Time and message reminder
• Playback image inspection
• Set date and reminder, can also add a message
• Monitoring of multiple cameras at a time
• Alarm system that automatically takes screenshots
• Instant notifications

This app is specifically manufactured for P2P IP camera series. It has quite easier login users only have to enter their ID and password to access the real time videos. In spite of all the updates and optimization sometime it can cause some problems some of the most occurring problems are

Adorcam Troubleshooting Sheet

No.	Description	Solution and operation
1	Unable to connect	Check your Wi-Fi name and password Ensure your Wi-Fi is 2.4G HZ, not the 5G HZ WI FL. Ensure your camera and phone are close to the router
2	Reset	Press and power button twice Hear one tone. The red light turns to flash slowly
3	Change to a new Network	If the camera is online, you can select one new Wi-Fi, input password to change; If the camera is not online, reset the camera and connect it to new Wi-Fi.
4	Failed to add Device	Please enable the Adorcam app IOS – Andriod cellular data on in mobile settings
5	No Alarm Push	Please enable Adorcam app notification in mobile settings
6	No Alarm Video Record	Please insert TF Card

Here are some of the problems that we will discuss in detail

• Adorcam device is not online
• Adorcam not recording events
• Adorcam motion detection not working

These problems are discussed below with their solutions.

Why is my Adorcam is not Online?

A most often asked problem is that my Adorcam is not online, if you are also facing this issue here are some solutions for your offline Adorcam.

1. First check the status of camera before connecting to Adorcam. If red light is flashing in LED, it means that it is waiting for Wi-Fi setup and if not then try to reset the camera and for restart function click the power button twice.
2. Click Add Device > Battery Camera – confirm your Wi-Fi name and enter your Wi-Fi password.
3. The camera only supports 2.4G Wi-Fi, so make sure that your Wi-Fi is 2.4G or 5G.
4. Most of the security cameras work only with 2.4GHz frequency and if you are using 5GHz frequency it will not connect to the network.

Router Wi-Fi mode:

 Most of the routers have dual-frequency Wi-Fi and support the frequency of 2.4GHz or 5GHz simultaneously. Wi-Fi commonly has two modes given below:

1.    Combination mode:

If router has only one Wi-Fi that supports the frequency of 2.4G and 5G at the same time, then your devices will automatically connect to the working frequency.

If you have connected the camera by QR code or AP hotspot then you can directly add camera without distinguishing that either the Wi-Fi frequency is 2.4g or 5G.

2.    Separation mode

If router has two Wi-Fi, they will have different names. First, Open Wi-Fi menu on your phone or PC to check the Wi-Fi name. For example, “my Wi-Fi” or “my Wi-Fi 5G”, “my Wi-Fi 2.4G” or “my Wi-Fi”, etc.

Select the Wi-Fi name with 2.4GHz included or excluded. If the name of your Wi-Fi does not have 2.4 or 5G, you can check your Wi-Fi frequency by following methods:

Check if Wi-Fi frequency is 2.4G or 5G

For Android Users:

For phones having android system, first of all, connect to Wi-Fi system and then check Wi-Fi detail.

1. Your phone is connected to Wi-Fi network.
2. Go to settings > Wi-Fi > Select the connected network to check Wi-Fi detail information.

 Phones with different Android system can have different settings.

For iPhone Users:

IPhone users require AirPort Utility APP to check Wi-Fi details.

1. Download and install AirPort Utility
2. You will find AirPort Utility at the bottom of your settings then open Wi-Fi scanning function.
3. Open AirPort Utility app and click Wi-Fi Scan > Scan
4. Check your Wi-Fi channel.

Adorcam is not recording Events?

    If your Adorcam is not recording the events try these points

1. Check if your app has stable internet connection.
2. Try to restart the device.
3. Go to the app settings and make sure the recording function is on.
4. Check the storage if storage capacity runs out it can’t record the events, in this case try deleting some videos.

If above given points are not beneficial for you, try to change the Motion Detection sensitivity to high. If this can’t help in solving your problem email at support@hubbleconnected.com.

My Adorcam is not detecting motion:

In some cases, your Adorcam fails to record the motion triggered events and is unable to distinguish motion detection, if you are also facing this problem you might be facing the following possibilities,

1. Motion Detection may have been turned off

   A. if you are using premium version Motion Detection is turned on/off automatically if you set up a schedule.
   B. If your Adorcam is on Continuous Recording mode make sure to turn on Motion Detection for camera to record. 

2. If motion happens to be outside the Detection Zone or zoomed-in area

   A. Make sure the object or area that you are recording is in the center of your camera frame.
   B.  Continuous Recording is recommended to avoid missing main events in the last 8 hours.

3. Motion isn’t strong enough to trigger the recording

            Sometimes, an event looks like a series of images under the camera’s eyes and camera cannot determines motion by comparing                these images. If the camera doesn’t record the whole event, it indicates the motion isn’t strong enough for your camera to think                of it as a motion.
To make sure the detection of most of the motion taking place

• Set your device within 15 meters of interested objects (with high sensitivity) 
• Place adequate amount of light in the monitoring area.
• Record side-to-side movements(lateral) instead of far-to-near movements (depth)
• Avoid filming through window screens and panes
• Keep your camera lens clean.

4. The internet connection is not stable
   

   If the Internet connection is turned off before uploading the video, so the upload will fail.
   To improve the connection, you can try to:

• Test your internet connection via net
• Connect the camera to a stronger Wi-Fi signal
• If you find any network problem contact you internet provider to find out the main problem.

Frequently Asked Questions

How do I know if my Adorcam is charging?

Here are some Adorcam camera LED Status Description

• No light: Sleep / shutdown
• Red light solid on: In charging
• Slowly flashing red light once in a second: Waiting for Wi-Fi connection
• Fast red light (multiple times a second) : Wi-Fi connecting
• Blue light solid on: Alarm recording
• Blue light flashes slowly (once every two seconds):Camera in live view status
• Blue light flashes quickly (multiple times a second): Upgrading status

How long does Adorcam take while charging?

Charging time varies from camera to camera but Adorcam, usually, takes 4-6 hours to charge completely.

How do I download Adorcam?

 Adorcam For PC

1. First download Blue stack for PC for free and install it.
2. Then go to play store and search for Adorcam Official app and download it. For further details click here

Adorcam for Android

For android you to download Adorcam app

• First go to Google play store
• Search Adorcam app
• Install it and start using

 You can also download Adorcam app by clicking on this link.

 Adorcam for iPhone

 To download Adorcam app on your iPhone

• Go to Apple play store
• Search for Adorcam app and install it.

You can also download Adorcam app by clicking here.

Find alternative apps if you don’t want to use Adorcam or simply try as an experiment.

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