Sannce CCTV Not Recording? Troubleshoot Now!

Having trouble with your Sannce CCTV system not recording? It can be incredibly frustrating and concerning when your security system, specifically the NVR, fails to capture important footage due to noise or hard drive error status.

We understand that a reliable recording function is crucial for ensuring the effectiveness of your security measures. That’s why we’ve compiled a comprehensive Sannce troubleshooting guide to help you resolve any recording problems you may encounter. From checking camera settings to examining storage capacity, we’ll cover all the necessary steps to get your Sannce CCTV system back on track.

By resolving these recording issues, you can enhance the overall security and status of your premises. Have peace of mind knowing that your surveillance system is functioning optimally.

Troubleshooting Tips for Failed Playback of CCTV Recordings

Checking video playback settings on the DVR

To resolve the issue of Sannce CCTV not recording, it is essential to check the video playback settings on your DVR. Start by accessing the DVR’s menu and navigating to the playback options. Ensure that the correct date and time are selected for playback, as this can affect the availability of recorded footage. Check if any specific channels or cameras are disabled from recording. Enabling them will allow you to access their recordings during playback.

Sannce CCTV Not Recording

Verifying proper connection between DVR and monitor

Another crucial step in troubleshooting failed playback is verifying the proper connection between your DVR and monitor. Check if all cables are securely connected at both ends, ensuring there are no loose connections or damaged cables. If you’re using HDMI or VGA cables, try unplugging and re-plugging them to establish a secure connection. It’s also worth checking if there are any issues with your monitor itself by testing it with another device.

Ensuring compatibility between video codecs and media players

Compatibility issues between video codecs used by your CCTV system and media players can cause problems with playback. Check if you have installed the necessary codecs on your computer or device to support the video format used by your CCTV system. If not, consider installing popular media players like VLC Player that support a wide range of codecs. This will ensure smooth playback without any errors.

Troubleshooting network-related issues affecting playback

If you’re accessing CCTV recordings remotely over a network, network-related issues could be causing failed playback. Start by checking your internet connection to ensure it is stable and has sufficient bandwidth for streaming videos. If you’re experiencing slow or intermittent internet speeds, contact your internet service provider for assistance.

If you’re using mobile data instead of Wi-Fi, make sure you have a strong cellular signal in order to stream recordings effectively.

In addition to network connectivity, ensure that your DVR is properly configured for remote access. Check if the necessary port forwarding settings are in place, allowing you to access the DVR from outside your local network. If you’re unsure about these settings, consult the user manual or contact technical support for guidance.

Steps to Set Up Continuous Record Mode for SANSCO CCTV System

To ensure that your SANSCO CCTV system is continuously recording, follow these steps:

Accessing the DVR’s settings menu for record mode configuration

  1. Locate the DVR (Digital Video Recorder) unit connected to your Sannce CCTV system.

  2. Turn on the DVR and access its settings menu by using the provided remote control or navigating through the on-screen display.

  3. Look for an option labeled “Record Mode” or “Recording Settings” within the settings menu.

Selecting continuous recording as the preferred mode

  1. Once you have accessed the record mode settings, select “Continuous Recording” from the available options.

  2. This setting will allow your SANSCO CCTV system to record footage continuously without any gaps in between.

Adjusting storage allocation for continuous recordings

  1. To optimize storage space, you may need to adjust the allocation of storage for continuous recordings.

  2. In some cases, this option may be found under a sub-menu called “Storage Allocation” or similar.

  3. Allocate sufficient storage space based on your requirements and available hard drive capacity.

Verifying successful setup by checking recorded footage

  1. After making changes to the record mode settings, exit the settings menu and let your SANSCO CCTV system continue recording.

  2. Wait for a suitable duration (e.g., 24 hours) to ensure that enough footage has been recorded.

  3. Retrieve recorded footage by accessing playback options within your SANSCO CCTV system’s interface.

By following these steps, you can set up continuous record mode for your SANSCO CCTV system and ensure that it captures uninterrupted footage of your desired area.

Remember, it is crucial to regularly check and verify that your CCTV system is indeed recording as intended. This will help you identify any potential issues early on and take appropriate action if necessary.


Solutions for DVR Recording Issues: Random Shutdowns

Checking power supply connections and ensuring stability

One common reason why your SANNCE CCTV system may not be recording is due to issues with the power supply. It’s essential to check that all the power supply connections are secure and stable. Loose or faulty connections can cause intermittent power interruptions, leading to random shutdowns of the DVR.

To address this issue:

  • Ensure that all power cables are securely plugged into their respective ports.

  • Check for any loose connections or frayed wires.

  • Consider using cable management solutions, such as cable clips or ties, to keep everything organized and prevent accidental disconnections.

  • If you suspect a faulty power adapter, consider replacing it with a new one.

Addressing overheating problems with proper ventilation

Another factor that can contribute to random shutdowns is overheating. DVRs generate heat during operation, and if not properly ventilated, this heat can build up and cause the system to shut down unexpectedly.

To mitigate overheating issues:

  • Make sure your DVR is placed in a well-ventilated area.

  • Keep it away from direct sunlight or any other sources of heat.

  • Ensure that there is enough space around the DVR for air circulation.

  • Clean any dust buildup on the vents or fans regularly.

  • Consider using additional cooling methods like installing a fan near the DVR or using external cooling pads.

Updating firmware to resolve software-related shutdowns

Software-related issues can also lead to random shutdowns of your SANNCE CCTV system. Outdated firmware versions may contain bugs or glitches that can interfere with normal operation. Updating your DVR’s firmware can often resolve these issues.

Here’s how you can update the firmware:

  1. Visit the manufacturer’s website and locate the support section.

  2. Find the specific model of your SANNCE CCTV system and download the latest firmware version available.

  3. Follow the instructions provided by the manufacturer to install the firmware update on your DVR.

  4. After the update is complete, restart your DVR and check if the random shutdowns have been resolved.

Considering a UPS (Uninterruptible Power Supply) for consistent power

If you frequently experience power outages or fluctuations in your area, it’s worth considering investing in a UPS (Uninterruptible Power Supply) for your SANNCE CCTV system. A UPS acts as a backup power source and provides consistent power supply even during blackouts or voltage variations.

Benefits of using a UPS:

  • Prevents sudden shutdowns due to power loss.

  • Protects your DVR from damage caused by voltage spikes or surges.

  • Allows continuous recording even during power outages.

  • Gives you time to safely shut down your system in case of an extended outage.

By implementing these solutions, you can address random shutdown issues with your SANNCE CCTV system. Checking power supply connections, addressing overheating problems, updating firmware, and considering a UPS can help ensure uninterrupted recording and enhance the overall performance of your surveillance system.

Resolving DVR Upgrade Issue: Black Screen with Sannce Logo

Performing a factory reset to resolve upgrade-related black screen issue

If you’re experiencing a black screen issue with the Sannce CCTV system after performing an upgrade, there’s a simple solution you can try: perform a factory reset. This can help resolve any conflicts or glitches that may have occurred during the upgrade process.

To perform a factory reset on your Sannce CCTV system, follow these steps:

  1. Locate the Reset button on your DVR (Digital Video Recorder). It is usually located at the back or bottom of the device.

  2. Use a small, pointed object such as a paperclip or pin to press and hold down the Reset button for about 10 seconds.

  3. Release the Reset button and wait for the DVR to restart. This may take a few minutes.

  4. Once the DVR has restarted, check if the black screen issue persists.

Performing a factory reset will revert your Sannce CCTV system back to its original settings, clearing any configuration or firmware issues that may be causing the black screen problem.

Checking compatibility between upgraded firmware and hardware components

Sometimes, upgrading firmware on your Sannce CCTV system can lead to compatibility issues between the new firmware and your hardware components. This can result in a black screen with only the Sannce logo displayed.

To ensure compatibility between upgraded firmware and hardware components:

  1. Check if your hardware components meet the minimum requirements specified by Sannce for the upgraded firmware version.

  2. Verify that all cables are securely connected and not damaged.

  3. Ensure that your DVR is receiving sufficient power supply.

If you find any compatibility issues or problems with hardware components, consider reaching out to Sannce support for further assistance.

Contacting Sannce support for assistance with upgrade complications

If performing a factory reset or checking compatibility does not resolve the black screen issue after upgrading your Sannce CCTV system, it’s advisable to contact Sannce support for assistance. They have a team of experts who can provide guidance and troubleshooting steps specific to your situation.

When contacting Sannce support:

  • Provide them with detailed information about the issue you are facing, including any error messages or symptoms.

  • Mention that you recently performed an upgrade and encountered the black screen problem.

  • Follow their instructions carefully and provide any additional information they may require.

Sannce support will work with you to diagnose the problem and help find a solution.

Restoring previous firmware version if necessary

If all else fails, and the black screen issue persists even after performing a factory reset and seeking assistance from Sannce support, you may consider restoring the previous firmware version on your DVR.

To restore the previous firmware version:

  1. Visit the official Sannce website or contact their support team to obtain the previous firmware file for your specific DVR model.

  2. Follow the instructions provided by Sannce to install the previous firmware version onto your DVR.

  3. Once installed, check if the black screen issue is resolved.

Restoring the previous firmware version can be a viable option if compatibility issues or other complications arise with an upgraded firmware version.

Remember, it’s always essential to follow proper guidelines provided by Sannce when performing upgrades or troubleshooting issues with your CCTV system.

Ensuring Proper Settings: Scheduled Recording and Camera Selection

To make sure your Sannce CCTV system is recording properly, it’s essential to configure the right settings. This section will guide you through the process of setting up scheduled recording and selecting the appropriate cameras for optimal performance.

Configuring scheduled recording based on specific surveillance needs

Setting up scheduled recording allows you to customize when and how your CCTV system captures video footage. By following these steps, you can ensure that your system records at the desired times:

  1. Click on the “Main Menu” button on your DVR interface.

  2. Navigate to the “Recording” or “Record Schedule” option.

  3. Select the desired channel or camera for which you want to set up a schedule.

  4. Choose the days of the week and time slots during which you want this camera to record.

  5. Save your settings and exit the menu.

By configuring scheduled recording, you can have peace of mind knowing that your CCTV system will capture important footage when it matters most.

Verifying camera selection settings within the DVR interface

Ensuring that you have selected the right cameras for recording is crucial in optimizing your CCTV system’s performance. Follow these steps to verify camera selection settings:

  1. Access the main menu of your DVR interface.

  2. Locate and click on “Camera” or “Camera Settings.

  3. Check if all cameras are enabled for recording by ensuring they are selected or highlighted.

  4. If any cameras are not selected, click on them to enable them for recording.

  5. Save any changes made and exit the menu.

Verifying camera selection settings ensures that all intended cameras are actively capturing video footage.

Adjusting camera resolution settings to optimize storage usage

The resolution of your CCTV cameras plays a significant role in determining how much storage space is utilized by recorded footage. Here’s how you can adjust camera resolution settings:

  1. Go to the main menu of your DVR interface.

  2. Find the “Camera” or “Camera Settings” option.

  3. Locate the camera for which you want to adjust the resolution.

  4. Click on the camera and navigate to its settings.

  5. Adjust the resolution to a suitable level that balances image quality and storage usage.

  6. Save your changes and exit the menu.

By optimizing camera resolution settings, you can effectively manage storage space while maintaining clear video quality.

Utilizing motion detection feature alongside scheduled recordings

The motion detection feature is a valuable tool that can help conserve storage space by only recording when there is movement within the camera’s field of view. Here’s how you can utilize this feature alongside scheduled recordings:

  1. Access the main menu of your DVR interface.

  2. Look for “Motion Detection” or “Smart Recording” options.

  3. Enable motion detection for each camera individually or globally for all cameras.

  4. Adjust sensitivity settings to avoid false alarms triggered by minor movements or noise.

  5. Save any changes made and exit the menu.

By using motion detection in conjunction with scheduled recordings, you can ensure that your CCTV system records significant events while conserving storage space.

Addressing Accidental Resolution Setting: Higher than TV Resolution

To ensure smooth and uninterrupted CCTV recording, it is essential to address any potential issues caused by mismatched resolutions. One common problem that users may encounter is when the resolution setting on their Sannce CCTV system is accidentally set higher than the resolution supported by their TV or display device.

Understanding Potential Issues Caused by Mismatched Resolutions

When the resolution setting on your Sannce CCTV system is higher than what your TV or display device can support, it can lead to various issues with video playback. The most common problems include distorted images, black screens, or no video output at all. This occurs because the DVR is trying to send a signal that exceeds the capabilities of your display device.

Adjusting DVR Output Resolution to Match Connected Display Device

To resolve this issue, you need to adjust the output resolution of your DVR to match the capabilities of your connected TV or display device. Here’s how you can do it:

  1. Access the settings menu on your Sannce NVR (Network Video Recorder) through its interface.

  2. Look for an option related to “Resolution” or “Display Settings.

  3. Select a lower resolution that matches your TV’s specifications from the available options.

  4. Save and apply the new settings.

By adjusting the output resolution of your DVR, you ensure that it aligns with what your TV or display device can handle, preventing any compatibility issues.

Troubleshooting Distorted or Missing Video Caused by Resolution Conflicts

If you are still experiencing distorted or missing video after adjusting the DVR output resolution, there are a few additional troubleshooting steps you can take:

  1. Check all cable connections between your CCTV system and TV/display device to ensure they are secure and properly connected.

  2. Try connecting your CCTV system to a different TV or display device to see if the issue persists. This will help determine if the problem lies with the DVR or the original display device.

  3. Ensure that both your CCTV system and TV/display device are powered on and functioning correctly.

  4. Verify that your TV/display device is set to the correct input/source for receiving the video signal from your CCTV system.

By going through these troubleshooting steps, you can identify any underlying issues causing distorted or missing video and take appropriate action to resolve them.

Ensuring Proper Scaling of Video Output for Optimal Viewing Experience

To ensure an optimal viewing experience, it is essential to consider proper scaling of video output from your Sannce CCTV system. Here are some tips:

  • If your TV supports upscaling, enable this feature to enhance the resolution of lower-quality video recordings.

  • Adjust the aspect ratio settings on your TV/display device to match the original aspect ratio of the recorded videos for accurate playback.

  • Regularly update firmware and software on both your CCTV system and TV/display device to benefit from bug fixes and performance improvements.

By following these recommendations, you can maximize the quality of video output from your Sannce CCTV system, ensuring a clear and crisp viewing experience.

Effective Solutions for “Sannce CCTV Not Recording”

From troubleshooting playback failures to resolving DVR upgrade issues, we have covered a range of possible scenarios that could be causing this problem. By following the steps outlined in each section, you should be able to identify and resolve the specific issue you are facing with your Sannce CCTV system.

Remember,Patience is key. It’s important to carefully go through each step and test the changes you make along the way. Don’t hesitate to reach out to Sannce customer support or consult their official documentation if needed. With these effective solutions at your disposal, you’ll soon have your Sannce CCTV system up and running smoothly again.


How can I determine if my Sannce CCTV cameras are recording?

To check if your Sannce CCTV cameras are recording, access your DVR’s menu and navigate to the “Record” or “Playback” section. Look for the recorded footage corresponding to the time period you want to review. If there is no footage available or if it shows an error message, there might be an issue with your recording settings or storage device.

Why does my Sannce CCTV camera only record for a short period before stopping?

If your Sannce CCTV camera stops recording after a short period, it could be due to several reasons: insufficient storage space on the hard drive, incorrect recording duration settings, or motion detection being triggered too frequently. Make sure you have enough storage capacity and adjust the recording settings accordingly.

Can I access my Sannce CCTV recordings remotely?

Yes, you can access your Sannce CCTV recordings remotely using their mobile app or software. Ensure that your DVR is connected to the internet and follow the instructions provided by Sannce to set up remote viewing. Once configured, you can view your CCTV recordings from anywhere using your smartphone or computer.

What should I do if my Sannce CCTV camera is not recording at all?

If your Sannce CCTV camera is not recording at all, first check the power supply and connections to ensure everything is properly connected. Verify that the recording settings are correctly configured and that there is sufficient storage space available on the DVR’s hard drive. If the issue persists, contact Sannce customer support for further assistance.

How often should I check my Sannce CCTV system for any recording issues?

It is recommended to regularly check your Sannce CCTV system for any recording issues, especially if you rely on it for security purposes. Perform routine checks on a weekly or monthly basis to ensure proper functionality. This includes reviewing recorded footage, checking storage capacity, and verifying that all cameras are capturing video as intended.

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About The Author

Hassan Zaka

I am an expert in accounting and possess diverse experience in technical writing. I have written for various industries on topics such as finance, business, and technology. My writing style is clear and simple, and I utilize infographics and diagrams to make my writing more engaging. I can be a valuable asset to any organization in need of technical writing services.

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