Night Owl App Playback Not Working? Troubleshoot Now!

You’re all set to binge-watch your favourite show on the Night Owl app, but as soon as you hit play, nothing happens. Frustrating, right? Well, look no further because we’ve got you covered.

One culprit could be an insufficient internet connection. Just like a car needs fuel to run smoothly, streaming relies on a stable internet connection for seamless playback. Whether you’re using p2p or streaming on your phone, having a stable internet connection is crucial.

Make sure to enter your username and password correctly when logging in as an admin. Another possible issue could be an outdated version of the app itself. Technology moves fast, and sometimes our apps need updates to keep up with the latest features and bug fixes. Lastly, if your device storage is full, it can impact p2p playback performance for both users and admins.

So buckle up as we troubleshoot these potential problems and guide you towards a glitch-free streaming experience with the Night Owl app.

Steps to resolve Night Owl HD playback issues

Night Owl App Playback Not Working

Check Internet Connectivity and Switch to a Stronger Network if Necessary

If you’re experiencing issues with Night Owl HD playback, the first thing you should do is check your internet connectivity. Make sure you are connected to a stable and reliable network. If your Wi-Fi signal is weak or intermittent, it can cause playback problems. Try moving closer to your router or consider switching to a different network with a stronger signal.

Update the Night Owl HD App to the Latest Version

To ensure smooth playback and address any bugs or glitches, it’s important to keep your Night Owl HD app up to date. Developers often release updates that include bug fixes and performance improvements. By updating the app, you can take advantage of these enhancements and potentially resolve any playback issues you may be experiencing.

Clear Cache and Free Up Storage Space on Your Device

Over time, cached data can accumulate on your device, including the Night Owl HD app. This cache can sometimes interfere with smooth playback. To address this issue, clear the cache on your device by following these steps:

  1. Go to the settings menu on your device.

  2. Look for “Apps” or “Applications” and tap on it.

  3. Locate the Night Owl HD app from the list of installed apps.

  4. Tap on it and select “Storage.”

  5. Click on “Clear Cache.”

In addition to clearing cache, freeing up storage space on your device can also help improve playback performance.

  • Ensure your device has enough space for the Night Owl app to function properly
  • Excess files and apps can slow down the app’s performance
  • Delete unnecessary files and apps to free up storage space
  • This will improve the app’s speed and efficiency
  • Think of it as decluttering your device for a more organized experience

You can Follow Night owl manual instructions to solve this problem, however from my experience the above should be enough to fix this problem:

Here from Manual Guide:

Playback / Connection Issues

If you are experiencing playback or connection issues, such as slow video / freezing or connection failure, follow the steps below.

  1. First, ensure you are using the right mobile app for your recorder. You can visit your product’s Series page at support.nightowlsp.com and/or doublecheck your Quick Setup Guide to verify you are using the right app.
  2. Make sure your recorder and your Smart Device are both properly connected to the Internet.NOTE: Please make sure your Smart Device is connected to the same local network (router) as the recorder. If you are not sure if your recorder is properly connected to the Internet or you don’t know how to check it, please click DVR / NVR Troubleshooting.
  3. Ensure your Smart Device meets the minimum requirements listed below:
    1. The coverage in your area must support 3G, 4G, or 4G LTE.
    2. Your Smart Device must support 3G, 4G, or 4G LTE.
    3. Your Smart Device must have the latest version of the Night Owl X / X HD App downloaded from the App Store or Google Play Store. (Make sure you have enough free space to keep the app up to date)
    4. The SIM card must be inserted properly in your Smart Device (if applicable).
    5. Ensure that your Smart Device is running the latest software.
  4. Reboot your Smart Device.
    1. Remove and reinsert the battery. If the device doesn’t have a removable battery, press and hold the power button and volume down button for up to 15 seconds until the device resets.
    2. Turn the device back on and reopen the Night Owl X / X HD App.
    3. Uninstall and reinstall the Night Owl X / X HD App and check if the issue still happens.

      NOTE:
       Uninstalling and reinstalling the application may remove any saved recordings within the application.
  5. Check your Internet speeds. Make sure the network where the recorder is connected meets the minimum requirements.
    1. Use a computer with PC /MAC OS
    2. Open a website browser and type www.speedtest.net
    3. Right-clicking on Begin Test
    4. See the download/upload speeds
  6. For push notification issues, please ensure that push alerts are enabled in the recorder and in the Night Owl X / X HD App for the channel in question. For more information on how to do this, refer to your product’s manual on our support site.
  7. TIPS: Situations where signal strength can be affected.
    1. Poor coverage due to building materials or destructive interference.
    2. Free apps and free games are filled with advertisements that eat your bandwidth and can contribute to poor coverage.
    3. Your mobile carrier / ISP does not have coverage in the area where you want to connect to the recorder.

Contact Night Owl Support for Further Assistance

If none of the above steps resolve your playback issues with the Night Owl HD app, it may be necessary to reach out for further assistance from their support team. They have dedicated professionals who are well-equipped to handle technical difficulties and provide guidance specific to your situation.

When contacting support, make sure you have relevant information readily available, such as your system’s username and whether you are using the admin account. This will help them better understand your setup and provide appropriate solutions.

Remember, troubleshooting playback issues can sometimes require a bit of trial and error. It’s important to be patient and follow the steps outlined above. By checking your internet connectivity, updating the Night Owl HD app, clearing cache, and reaching out to support if needed, you’ll increase the chances of resolving any playback problems you may encounter.

For More about Night Owl app there are a lot of helping videos from night Owl.

How to fix Night Owl app playback not working

In conclusion, if you’re experiencing issues with Night Owl app playback, there are several steps you can take to resolve the problem. By following the troubleshooting methods outlined in this blog post, you’ll be able to overcome any obstacles and enjoy seamless playback of your Night Owl HD recordings. Don’t let technical difficulties hinder your surveillance experience. Take action today and get back to effortlessly accessing and reviewing your security footage.

Remember, if all else fails, don’t hesitate to reach out to Night Owl’s customer support for further assistance. They are there to help you troubleshoot any problems you may encounter along the way. So don’t let a glitchy playback ruin your peace of mind—take control of the situation and ensure that your Night Owl app is functioning flawlessly. Happy monitoring!

If you found this guide helpful, please share it with others who may also benefit from these troubleshooting tips.

FAQs

Why is the Night Owl app playback not working?

The Night Owl app playback may not be working due to various reasons. Here are a few possible causes and solutions:

Remember, if you’re still facing difficulties with Night Owl app playback, don’t hesitate to seek help from their support team—they’re there to assist you!

1️⃣ Slow internet? Get closer to that Wi-Fi router or switch networks for smoother streaming.

2️⃣ Keep things updated! Make sure you’re using the latest version of the Night Owl app.

3️⃣ Running out of space? Free up some storage on your device for seamless playback.

4️⃣ Cache causing trouble? Clear the cache of the Night Owl app in your device settings.

5️⃣ Check for system updates! Keep your device up-to-date for optimal compatibility.

6️⃣ Still no luck? Reach out to Night Owl’s support team—they’ll help you tackle any playback problems!

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About The Author

Hassan Zaka

I am an expert in accounting and have diverse experience in technical writing. I have written for various industries on finance, business, and technology. I have a clear and simple writing style and use infographics and diagrams to make my writing engaging. I can benefit any organization needing technical writing services.

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