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59 Comments

  1. 1
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    John

    Doorbell will not ring my inside chime when connected to the power wires

    Reply
    1. 1.1
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      H Automations

      Did you pair them?. If not then.. Tap the “Forward” or “Backward” to choose your melody, then long press and hold the “Volume” button until the LED light Flash blue, immediately press the doorbell button and see the light is blue. make sure chime and cam doorbell are close to each other while pairing.

      Reply
  2. 2
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    [email protected]

    On the “basic settings” of my iphone under “push mode” I have only 2 possibilities ; silence or Notification ; Call-in does not appear on my screen ??? How can I change this ??

    Reply
  3. 3
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    Dave

    My XSHCam orientation is upside down. How do I fix this so the video is right side up?

    Reply
    1. 3.1
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      H Automations

      Open app.
      Select xsh Cam.
      Tap the Device Settings.
      Then Tap Video Settings.
      Tap Rotate Video toggle
      Try this, hopefully it works

      Reply
  4. 4
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    Rachel

    Hello, I’ve installed my XSH doorbell and chime no problem but the cloud function seemed really clunky so I got an SD card to hopefully improve this. I’ve told it not to save to cloud, have successfully formatted the SD card but can’t see anywhere in the app how I see videos of any triggered events. I know I can press photo or video if I want to, but want to be able to see captures of when I’m not there to do it. Can you help please? Thanks in advance.

    Reply
    1. 4.1
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      H Automations

      To view triggered events: At the bottom of the live view, you will be able to see the Menu which displays: Album– Tap this icon to see all the snapshots or video recordings of the events you have saved

      Setting must be done correctly for watching triggered event.
      Go to device setting in Xsh Cam app
      Then Select SD: Here you can select the type of storage space you want to use or the status of the available space. Within this feature, you will also be able to Format the SD card.
      IN DEVICE SETTINGS YOU CAN CUSTOMIZE: Normal, Rotate, Mirror, and Mirror-Rotate, Normal, Backlight compensation, Night IR, Night light compensation Dynamic and Pir detection: Disabled, Low, Medium, High. Disabled- Close the PIR function.
      After setting it up.. you are good to go.

      Reply
  5. 5
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    Dee

    Most of my of my functions are working, but the device will not notify rings to my app, which is connected to the device. Any suggestions?

    Reply
    1. 5.1
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      H Automations

      go to xsh app setting.
      click Notification and enable/allow it on your phone.

      Reply
  6. 6
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    Lucy

    Hi, I’ve had this doorbell for a few months, but now, the feed won’t refresh?

    Reply
    1. 6.1
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      H Automations

      Reset doorbell camera

      Reply
  7. 7
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    Stuart

    Where can I get a replacement charge cable for the XSHCam, would be grateful for any help.

    Reply
    1. 7.1
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      H Automations

      You can charge the battery directly via normal USB cable or by 18650 battery charger

      Reply
  8. 8
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    Charley

    It takes ages for my camera to notify me theres someone outside. Half the time the delivery drivers gone? Also im getting no recordings in my albums of anything. Ive currently got the cloud on because i dont have an sd card but there’s literally no recordings whatsoever when detecting motion or wuen someone rings

    Reply
    1. 8.1
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      H Automations

      required sd card, having issues with cloud activation.

      Reply
    2. 8.2
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      Raymond

      Mine sometimes send the notification a day later.

      Reply
      1. 8.2.1
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        H Automations

        Xsh have too many bugs by default which we cant fix it..
        Try below methods. hope it works

        GO TO SETTING
        DISABLE NOTIFICATION AND THEN ENABLE IT..
        IF IT DOES NOT WORK THEN RESET IT.

        Reply
  9. 9
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    Rhodda

    Device says my wifi password is incorrect..I have tried the correct password many times..still says the same..

    Reply
    1. 9.1
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      H Automations

      i wrote in detail, please check answers of home automation in this article

      Reply
  10. 10
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    Larry

    When I try to go back to review old recordings the date goes back to 08-30-1935 with a time that ticks down. I have had this thing for about 6 months and have never got it to work.

    Reply
    1. 10.1
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      H Automations

      reset it

      Reply
  11. 11
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    Katrina Grout

    I received my wireless video doorbell set all on charged it with the battery in it as soon as I take the lead out from charging it it don’t work only seem to work with charging lead in it any idea I have rest it and seem like it anit charged but on live feed show battery charging

    Please help

    Reply
    1. 11.1
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      H Automations

      Required battery replacement

      Reply
  12. 12
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    Felix

    Does the ring chime is compatible with XSH doorbell ? Thanks

    Reply
    1. 12.1
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      H Automations

      Chime From Ring isn’t compatible with Xsh doorbell, however you can consider other chimes, here is one of a link

      Reply
  13. 13
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    Richard Dobson

    I need to reset my password. Completely forgotten. Keeps saying it’s the wrong password despite the screen before it ask me to change it from the default of admin when I have deleted device and re added it.

    Reply
    1. 13.1
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      H Automations

      Unfortunately, if a password is forgotten, there is no way to restore it, because this will undermine the protection of the camera.
      The default username and password for the camera will be “admin” e.g.:
      Username: admin
      Password: admin
      i suggest first try these to see if they encourage you to login.
      All this must be entered in lowercase and double checked as certain smartphones such as iPhones/iPads would automatically set the first letter to uppercase.

      2nd option
      a button placed inside, on the backside of a camera for factory reset.
      Reset your cam it will reset it to factory defaults (and will lose the WiFi details you currently have set) so you should only perform a reset while your camera is connected to your router with an ethernet cable
      once the camera is reset. log in to the camera interface using the default username and password which is “admin”

      As the doorbell camera has been reset it will be at the factory defaults once again, so you will need to setup your camera again with the WiFi details, etc. as if from new.
      hope it works

      Reply
  14. 14
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    Ayman UNs

    how can i add open the lock to the camera and XSH ?

    Reply
    1. 14.1
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      H Automations

      its a doorbell without lock, however you can add smart lock compatible with the smart life app, both xsh camera and lock then can be open lock remotely via from voice, phone and so on.. here is a compatible camera on amazon works perfectly with smart life app.

      Reply
  15. 15
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    Pam

    My Apachie door bell has been working fine for few months until now, can’t view who is at the door when I get a notification on my phone it keep asking me to enter password on the app and l have entered this many times and it keeps saying not recognised. Have press reset so many times again it keeps saying no what should I do?

    Reply
    1. 15.1
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      H Automations

      Do Hard reset.

      Reply
      1. 15.1.1
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        Tom Hardcastle

        I have same issue. How do you hard reset?

        Reply
        1. 15.1.1.1
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          H Automations

          There is a button inside on the back of the XSH DOORBELL, Press the button for more than 5 seconds.

          Reply
  16. 16
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    Don

    App will not connect to camera have reset many times. Says pairing information received but stops at that point

    Reply
  17. 17
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    Suzanne wells

    Doorbell and chime will not pair. Have tried to pair multiple times with two devices we bought and neither are working with the chimes. We follow all the steps but then nothing happens after its “paired”

    Reply
    1. 17.1
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      H Automations

      Tap the “Forward” or “Backward” to choose your melody, then long press and hold the “Volume” button until the LED light Flash blue, immediately press the doorbell button and see the light is blue. make sure chime and cam doorbell are close to each other while pairing.
      Before do that pairing process, Reset it first.

      Reply
  18. 18
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    Sarah Peake

    Hi, my doorbell all set up but I can get notifications on my iPhone but no sound when notifications comes through so unless I am looking at my phone I wouldn’t no it was ringing. Can anyone help?

    Reply
  19. 19
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    Engin

    Hi,

    I bought an sd card and changed to the storage to sd card, formatted. It seems ok. But it does not saves anything on sd card when a motion is detected or ring belled. If i enter to the application and click re ord button it saves. Doesnt have the feature of recording when a movement seen or ring belled?

    Reply
    1. 19.1
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      H Automations

      xsh does record motion movement.. reset it and then apply settings. hopefully it works.

      Reply
  20. 20
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    Mike

    The dlor bell is new but wont hold charge

    Reply
    1. 20.1
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      H Automations

      faulty product.. Replace it

      Reply
      1. 20.1.1
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        Crabbers

        Several comments above about battery charging. I think you need to re-emphasise that the installed batteries are shipped with sticky rubber caps on the end of each. They need removing. Same with me until I noticed the rubber caps. Now no problem.

        Reply
  21. 21
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    Charlz

    I follow the setup using the latest version of the app and it wont pair. The unit is useless right now. Batteries are fully charged,, 2.4gh network, performing the setup procedure in the same room as the wireless router. No other sounds in the room. Ordered and used a NEW video doorbell. I have 2 that wont complete the setup. Says pairing information recieved and then the lighted ring goes out. After the sound stops, and you test the doorbell, the message comes back for pairing to begin.

    Reply
    1. 21.1
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      H Automations

      Are you sure that you follow the correct pairing steps, To make sure, here are following process, hope it will solve your problem.
      1-install the App: either search for “XSH Cam” in the relevant App store, or scan the following QR
      codes straight into your smart device.
      2-Before you start, ensure that your smart device is connected to a 2.4GHz Wi-Fi network.
      3-Launch the XSH Cam App on your smart device and tap the “Add a device” button,
      followed by “Setup device”.
      4-Power up the smart doorbell and you should hear a voice prompt saying the device is
      ready to pair. If you don’t hear this prompt, press and hold the red reset button on the
      back of the unit for around 5 seconds to reset the device. Once in pairing mode the LED
      indicator on the front of the doorbell will flash blue.
      5- The App will automatically connect to the same Wi-Fi network as your smart device and
      fill in the name accordingly. Enter the correct password for your
      wireless network and press the “Next” button at the bottom of the
      screen.
      6. Your smart device will now begin searching for the doorbell. To
      ensure they connect with each other, make sure they are within a
      30cm distance and that the volume on your smart device is raised
      to an audible level, so that you can hear the pairing tone (see
      right).
      7. Once paired you will hear an audible connected message and see
      the confirmation screen where you need to enter a name for your
      device (if necessary) and password (of at least 8 characters). Select
      Non-Chinese Mainland at the bottom and press the “Finish” button.
      Done

      Reply
  22. 22
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    Kate

    Was working fine then stopped, I reset it but have audio but no video just black screen, the front flashes red then off then blue then off .again

    Reply
    1. 22.1
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      H Automations

      you are resetting correctly. make sure you follow the right steps. here in comments section you can see the reset process and hard reset process.
      Also go to app setting, enable pir motion recording.

      Reply
  23. 23
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    Enrico

    I can hardly understand the person outside and the person outside can hardly understand me. how can I adjust the volume?

    Reply
  24. 24
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    Enrico

    Hello. the person outside can hardly understand me and I can hardly hear the person outside. how can I adjust the volume of the camera doorbell?

    Reply
    1. 24.1
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      Enrico

      Thank you for not answering my question! worthless!

      Reply
      1. 24.1.1
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        H Automations

        Sorry For late reply.
        By Default the level of voice set at a maximum Level.
        The only thing you can do is to reset it AND Then turn the volume maximum from phone.
        if the problem remain the same then you have a faulty device, replace it ASAP.

        Reply
  25. 25
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    lynn

    I have added a second camera/doorbell but the screen is just black

    Reply
  26. 26
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    lynn

    I am trying to add a second camera doorbell but the2nd camera screen is just black on the app

    Reply
    1. 26.1
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      H Automations

      Run setup again..
      Step 1: Tap “Add a device”;
      Step 2: Tap “Setup device”;
      Step 3: Long press and hold the reset button of the camera for 5 seconds until you hear “system reset”, let go. Wait a moment, you will hear “the camera is now ready to begin pairing”. Then tap “Yes”;
      Step 4: Fill in your Wi-Fi name and correct Wi-Fi password, then tap “Next”;
      Step 5: You will hear a sound wave. Keep quiet and make sure about 30cm distance between the camera and your phone. Remember not to mute your phone;
      Step 6: After connection successfully, you will be prompted to create a name and password for your camera. The password must be at least 8 characters.

      Reply
  27. 27
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    Mark

    Hi, standard notification alerts come through to my phone but no doorbell sounds so I only know there’s someone there if I happen to look at the phone – any ideas?
    Thanks

    Reply
    1. 27.1
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      H Automations

      You have to pair a chime with doorbell to be able to listen the doorbell sounds. for chime pairing go below comments, you will find the process of how to pair a chime with doorbell.

      Reply
  28. 28
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    Tom Hardcastle

    I recently took the batteries out to recharge them and had to re set up the doorbell. But now it won’t let me access the camera. I have, deleted device, reset on button above batteries and still says password not recognised. I put in admin and says enter new stong password and then says incorrect password. What is the problem with it?

    Reply
    1. 28.1
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      H Automations

      You have to remove everything, Remove app, remove account, reset Router. and carry out the same process of connection. just like you did first time. But before THAT. Hard reset is must..

      Reply
  29. 29
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    Sharon

    Dear friend. First I want to thank you for help.
    I have a problem with the app.
    Everything was working fine until one day it stopped sending pir detection. I did reset the password doorbell camera for several times also I have re-download the app but no luck. It is still not sending alarm detection. I am receiving the message that someone was near the door but when I am trying to see there is no picture or video.
    Please your help needed. Thank you
    P. S. My mail is [email protected]
    My name is Sharon.
    Thank you.

    Reply
    1. 29.1
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      H Automations

      Hi SHARON
      Check.. GO to app setting, notification and make sure Pir detection enabled.. try this as well.. first disabled and then Enabled.
      If your are still facing the issue then you have to first remove wi-fi setting from your app setting, remove app from your devices. DO HARD RESET ON THE BACK OF INSIDE A BUTTON. PRESS DOWN FOR MORE THAN 5 Seconds.
      and re-start the connecting process as it was you did first time.
      Hope it will solve your problem

      Reply

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