To work without any error, we need to go through from first step and see whether we are following exactly the same process and find it out the real issue about errors and continues disconnection.
Are we setting it up the device accordingly? You Can Not Add Doorbell Camera To App Via Wi-Fi.
Initial Device Setup
- To pair the doorbell with your smart device you need to install the App. To find the App you can either search for “XSH Cam” in the relevant App store, or scan the following QR codes straight into your smart device:
- Before you start, ensure that your smart device is connected to a 2.4 GHz Wi-Fi network. NOTE: This device won’t work on faster 4.8 GHz networks!
- Launch the XSH Cam App on your smart device and tap the “Add a device” button, followed by “Setup device”.
- Power up the smart doorbell and you should hear a voice prompt saying the device is ready to pair. If you don’t hear this prompt, press and hold the red reset button on the back of the unit for around 5 seconds to reset the device. Once in pairing mode the LED indicator on the front of the doorbell will flash blue.
- The App will automatically connect to the same Wi-Fi network as your smart device and fill in the name accordingly. Enter the correct password for your wireless network and press the “Next” button at the bottom of the screen.
- Your smart device will now begin searching for the doorbell. To ensure they connect with each other, make sure they are within a 30cm distance and that the volume on your smart device is raised to an audible level, so that you can hear the pairing tone (see right).
- Once paired you will hear an audible connected message and see the confirmation screen where you need to enter a name for your device (if necessary) and password (of at least 8 characters). Select Non-Chinese Mainland at the bottom and press the “Finish” button.
- Setup is now complete, and the doorbell will appear as a new device on the top of your device list. To view a live feed at any time, press the small screen within your device list.
- With live feed running you can enter the features and settings of the camera by clicking on the settings button on the bottom right hand corner. This now gives you the option to amend and adjust various settings on the device to suit your environment including; poor light, PIR detection level and whether you want to record video and images to the internal SD card.
- Also, in this section is share QR code, which when selected can be sent to other family and friends who also want to share the doorbell video feed.
Common Reason-1: Wi-Fi Video Doorbell Is Offline, I Could Not Answer Door!
Just like your installed Wi-Fi cameras, the Wi-Fi video doorbell should be online always, therefore you are able to answer door or watch video anywhere anytime. Offline happens owing to your device (smartphone, tablet) cannot access Internet or the camera dropped Wi-Fi connection, sometimes the remote server doesn’t update camera’s correct network function, so App cannot establish the communication. Troubleshooting this problem, here are our advice:
- Check if App or your smartphone can access Internet or not.
- Pull down the device list on App to refresh the connection.
- Go to your router’s setting, bind camera’s IP address with its MAC (physical) address. If you don’t do this, it’s great likely you will encounter offline error, because the IP cameras released IP address will expire in every week if using DHCP (default).
- Go to your router’s Wi-Fi setting, change “auto” channel to a less congested channel number e.g. 11
- Try to use wired Ethernet connection instead of Wi-Fi.
Common Reason-2: Chime Doesn’t Sound
Usually, a wireless chime receiver would have a smart Wi-Fi doorbell, which makes the doorbell ring when a guest clicks the call button. Obviously, if your chime doesn’t work, you can search the batteries within the chime receptor. Remove the batteries and verify if the chime is working properly. If you are using the Xsh smart Wi-Fi video doorbell camera, please remember that before using the Xsh smart Wi-Fi video doorbell camera, you must connect the doorbell camera (built-in RF emitter) with the chime receiver.
The chime receiver is wirelessly attached to the doorbell device, with a distance limit of 75 to 150 feet. For small houses, this selection is acceptable. If you live in a big home, though the wireless coverage is highly likely to not meet the requirement, you can move the receiver by the doorbell, or you can use a wireless signal repeater (not a Wi-Fi repeater, it’s a 433 MHz signal repeater)/extender that can expand the range by 2 to 3 times. Additionally, please verify that both doorbell and chime receiver runs at the same frequency such as 433MHz. If they run different frequencies, they cannot communicate each other.
Overview of Xsh Cam Doorbell Troubleshooting
|Smart device won’t connect to doorbell||Ensure both devices are within 30cm of each other Ensure you are using a 2.4Ghz network Ensure the volume on your smart device is at an audible level|
|No audio on smart device||Ensure the volume is turned up Ensure the voice mute button isn’t selected|
|PIR detection is being triggered too often||Ensure the PIR on the doorbell is clean and free of obstructions Adjust the sensitivity of the PIR in the settings mode to suit the environment|
|PIR detection isn’t working||Ensure the PIR on the doorbell is clean and free of obstructions Ensure the PIR settings on your device are set to the correct level|
|My visitor cannot hear me outside, but I can hear them||Ensure you have pressed the 2-way talk button on your smart device|
|The video feed quality is poor or lagging||Ensure the doorbell is located within a reasonable distance to your wireless router|
IF you still persisting the issue with Xsh Cam Doorbell then just reset your doorbell?
Xsh Cam Doorbell Troubleshooting
Press and Hold the Reset button for 6 seconds.