Amazon Smart Plug Troubleshooting

Have a problem but can’t figure out how to solve it? Here are full tips of Amazon Smart Plug Troubleshooting against a basic and often discussed concern by users of this plug.

Here Are the List of Amazon Smart Plug Troubleshooting

Problem-1 Alexa Can’t Discover Amazon Smart Plug

Try these steps:

1. Check that your Alexa device and the Alexa app have the latest software version.
2. Make sure that your Alexa device and your Amazon Smart Plug are connected to the same Wi-Fi network.
3. Check that your device is within 30 ft (9 m) of your Amazon Smart Plug.
4. Reset your Amazon Smart Plug: press and hold the button on the side of the device for 12 seconds. Then set up Amazon Smart Plug again.

Problem-2 Amazon Smart Plug Not Responding

Try these steps:

• Make Sure The Device Is Updated: The first step you should take if you encounter any errors is to make sure both your Amazon Alexa app and your Amazon Smart Plug are updated to the latest version. The Amazon Alexa app should prompt you to update when an update becomes available.
• Avoid Potential Errors During Setup: There are steps you can take to ensure a smooth setup.
• Keep your phone within 30 feet of your smart plug during setup
• Turn off low-power or power-saving mode on your phone during the setup process.
• If you are using the barcode to setup the device, try using the one from the quick start guide rather than the barcode on the back of the Amazon Smart Plug. This ensures you don’t need to unplug the device to scan the code.
• Ensure The Plugs Are Powered: Depending on the layout of your home, power to outlets may be controlled through a switch on the wall. If your Amazon smart plug is not responding, make sure the outlet it’s plugged into has power.
• Reset Your Router: An unresponsive smart home device can be corrected simply by restarting your router. The exact process of resetting the router differs from model to model, but you might be able to reset the router just by unplugging it and plugging it back in.
• Reset the Amazon Smart Plug to Factory Settings: If everything failed to resolve your smart plug issue then you might need to reset to factory setting, most of the time it will resolve almost all problems.

To begin the reset process:

1. Locate the button on the side of your Amazon Smart Plug. Press and hold it down for 12 seconds.
2. LED on the plug will begin flashing red and blue.
3. When it reaches this point, you can set up the plug once more.
4. Reconnect your Amazon Smart Plug to Alexa in the Alexa app.

Problem-3 Amazon Smart Plug Routine Not Working

Restart your device:

1. Unplug your Amazon Smart Plug from the outlet, and then plug it back in.
2. Reset your Amazon Smart Plug: press and hold the button on the side of the device for 12 seconds.

Problem-4 Amazon smart plug setup provisioning failure

1. Try unplugging your device from the wall outlet, and then plug it back in.
2. Uninstall the Alexa app,
3. Restart your mobile device: Hold the side button for 12 seconds/until the LED turns red without flashing blue.
4. Wait for the LED to start showing blue again.
5. Try connecting again

Problem-5 Amazon Smart Plug Blinking Red

If the smart plug’s LED is blinking red that is usually a sign that it is having trouble with internet connectivity. Try these troubleshooting steps to reconnect:

1. Check the internet network to see that it is working and that all devices are connected to the same network.
2. Make sure the smart plug is at least six feet away from the router, and within 30 feet from your smart home hub or smart device.
3. Make sure all necessary hardware and software are updated.
4. Reset and restart the smart plug, smart device, and/or smartphone application used to access them.

Problem-6 Amazon Smart Plug Blinking Blue Light

If your Amazon Smart Plug is blinking a blue light, it typically indicates that the device is in setup mode. When you first set up your smart plug, it enters setup mode and starts blinking blue to indicate that it is ready to connect to your Wi-Fi network.

To resolve this issue, you can follow these steps:

1. Make sure that your Wi-Fi network is working properly. Check if other devices are able to connect to the network without any issues.

2. Ensure that your Amazon Smart Plug is within range of your Wi-Fi router. If it is too far away, it may have trouble connecting to the network.

3. Restart your Amazon Smart Plug by unplugging it from the power outlet and then plugging it back in after a few seconds. This can help refresh the device and resolve any temporary connectivity issues.

4. If the blue light continues to blink after restarting, you may need to reset the smart plug to factory settings. To do this, press and hold the button on the side of the plug for about 12 seconds until the light starts flashing red and blue. Then, follow the setup instructions in the Alexa app to reconnect the plug to your Wi-Fi network.

If none of these steps resolve the issue and the blue light continues to blink, it is recommended to contact Amazon customer support for further assistance. They will be able to troubleshoot the problem and provide you with specific solutions for your device.

Problem-7 Amazon Plug Unresponsive After Reset

If your Amazon Plug is unresponsive after a reset, there are a few troubleshooting steps you can try to resolve the issue.

1. Check the power source: Ensure that the plug is securely connected to a functioning power outlet. Try plugging in another device to verify if the outlet is working properly.

2. Restart your Wi-Fi router: Sometimes, connectivity issues can cause the plug to become unresponsive. Restart your Wi-Fi router by unplugging it from the power source, waiting for a few seconds, and then plugging it back in. Once the router is back online, check if the plug reconnects.

3. Reset the plug again: If the initial reset did not work, try resetting the plug once more. Press and hold the reset button on the plug for about 12 seconds until the light starts flashing rapidly. Release the button and wait for the plug to reset. Set it up again using the Alexa app.

4. Check Wi-Fi signal strength: Weak Wi-Fi signal can also cause connectivity issues. Ensure that the plug is within range of your Wi-Fi router. If it is too far away, consider moving the plug closer or using a Wi-Fi extender to improve the signal strength.

5. Disable and re-enable the plug in the Alexa app: Open the Alexa app on your smartphone or tablet and go to the Devices tab. Find the unresponsive plug and tap on it. Toggle the switch to disable the plug and wait for a few seconds. Then, toggle it back on to re-enable the plug. Check if it responds now.

6. Contact Amazon customer support: If none of the above steps resolve the issue, it’s best to reach out to Amazon customer support for further assistance. They can provide specific troubleshooting steps or arrange a replacement if necessary.

By following these troubleshooting steps, you should be able to resolve the issue of an unresponsive Amazon Plug after a reset.