Here is a Eufy Doorbell Troubleshooting guide of most common issues regarding this device such as not dectecting motion, doorbell keeping offiline, Connection issues, chime issues with Eufy, and a few more in this list including a manual of eufy doorbell for the users.
Eufy Video Doorbell Not Detecting Motion
We’ll go through a few simple troubleshooting procedures to figure out why your video doorbell isn’t detecting any motion or is responding slowly.
With so many options accessible in the Eufy app ios/android, some of them may be neglected, and the problem may be simply rectified. However, these are the exact processes that Eufy support will walk you through.
So let’s save you some time:
1. Make sure you have the latest firmware installed
So that’s step one: let’s be sure you have the latest firmware installed.
Go to the App, Choose the Device’s Settings (wheel arrow), scroll all the way to the bottom, and choose “About Device.”
Next, click “Check for firmware update.”
2. Make sure your camera is turned on.
Step two is to ensure that the “Camera On” button is activated in the settings of your Eufy App on your phone. Go to the video camera settings wheel on the right top of the App for this.
3. Make sure you have your notifications set up correctly
Quite likely, this won’t be your problem, but we’re just making sure to exclude the obvious as I’ve been there myself!
So go to Settings, “Notification,” and see if everything is in order
Note: If the Chime isn’t working properly, go to the “Indoor Chime” options to make sure your doorbell chime is set up correctly.
If you’re experiencing delayed motion detections, start with the “Most Efficiency” option.
Because this requires the least amount of data to be transferred and the least amount of barriers (walls, metal objects), it will be faster to pass by the data than if you select “Include Thumbnail” or “Full Effect.” Of course, after everything else is in order, you may always reverse or test those adjustments.
But for testing purposes, be sure to choose the “Most Efficiency” option.
4. Check the PowerManager settings
As you can see below, if you chose “Optimal Battery Life,” it says: Doorbell only, No Motion Detection. So let’s make sure we aren’t usually the ones that handle that!
If all of this is fine and double-checked, we can move on to the most likely issue: your motion detection configuration.
Solutions for Motion Detection Configuration
Now that we’ve cleared things up, if your Eufy camera is still not detecting motion or its motion sensitivity isn’t perfect, it’s most likely due to how you’ve configured the numerous Motion Detection options in your Eufy App.
As shown below, we have a few parameters here to toggle around with:
1. Detection Mode – enable and disable
2. Activity Zone – configurator
3. Detection Type – only human/all motions
4. Sensitivity – low to high
1. Detection Mode
Clearly, it starts with making sure you have the Detection Mode enabled.
2. Activity Zone
The Activity Zone Configurator comes next. That now enables dragging a hexagon of six points around. Everything will take some tinkering to get it perfect, and the UI may seem awkward as well.
But it does the job.
If your Activity Zones are inefficiently set up, there might be your instant problem (and solution).
3. Detection Type
Detection Type: You have the option of “Human Only” or “All Motions.” In my experience, if I select “Human only,” the detection is frequently too late or does not detect at all (like a delivery man quickly in a rush dropping off a package). As a result, in my situation, I set it to “All Motions,” and I didn’t receive many false positives.
1. If you draw an activity zone, make sure it covers the entire range of interests.
2. your doorbell’s Sensitivity level may be set too low. The Sensitivity should be increased and trigger times adjusted accordingly.
3. you mustn’t set the Sensitivity level to “Human Only” when you’re facing problems. Setting the level to “All Motion” will make it easier to see events you want to see. And work your way backways.
Finally, Sensitivity is determined by the unique installation of your video doorbell: is there a lot of light? Humidity? What about the wind? Is your shadow permanent? What about shadows?
If you’re experiencing troubles with the default settings, this is where you’ll have to experiment for a few days to get it correct to your desired efficacy.
If everything else fails, simply contact Eufy.
The good news is that Eufy’s customer service is more responsive than you’d expect from a large firm like Anker Innovations Limited.
Why is my eufy doorbell offline?
This is undoubtedly one of the most common faults. People ring their doorbells but receive no response. So why is your EUFY doorbell offline?
The first thing we recommend is that you check your batteries.
Check to see whether they’re completely out of juice, since this is a typical reason of dead doorbells. If you don’t have a device to monitor the remaining % of power, you should acquire a new set of batteries and experiment with those instead. If the gadget starts up, you know the problem was with the batteries.
If changing the batteries does not resolve the issue, or if you have a wired doorbell, the next step is to diagnose the transformer. We frequently find individuals implementing the incorrect type of transformer, which causes the device to never turn on.
To fix this problem, you should go through the user manual and make sure the type of transformer you’re using matches with the one outlined in the instructions.
If you’re using the right transformer, then it’s possible that your transformer might have gotten fried due to some electrical error. In that case, replacing it is the only option. You should be able to find a replacement at your local electronics store. But don’t forget to replace the whole thing, even the wiring around it if possible as those can get faulty with electrical fluctuations and whatnot.
Eufy Doorbell Not Connecting To Homebase
Another problem that pops up quite a bit is problems installing and hooking up the Eufy Doorbell. Specifically, there seem to be quite a few people out there struggling to get the Eufy to communicate with Homebase.
Instead of everything working, most are reporting that it won’t pair with Homebase at all and that it is showing a yellow ring. If this is the problem you are experiencing, here is what you’ll need to do.
First up, we would highly recommend that you give the Doorbell a quick reset. The method for this varies from model to model, but most of them only ask that you press the sync button 5 or more times in quick succession.
Next up, make sure that you haven’t missed any updates for your Homebase. If you have, immediately update it to the most recent version. As soon as that’s taken care of, you will need to reset your Homebase to its factory settings using the reset button.
Now that both devices have been individually taken care of, it’s time to get them to communicate with each other. All you need to do is configure each one again and they should start the process of pairing.
Eufy doorbell connection issues
1. Switch to a 2.4GHZ Wi-Fi Network
Because the device does not support the Wi-Fi network on your router, your Eufy Wired doorbell may fail to connect to it.
As you may be aware, there are two sorts of Wi-Fi network bands: 5GHz networks and 2.4GHz networks. The Eufy wired doorbell is only compatible with the 2.4GHz network. As a result, if your router is configured to the 5GHz network, you will be unable to connect it to your Wi-Fi network.
You may remedy this issue by switching your router’s network to a 2.4GHz frequency.
Go over to your router settings and set it to operate on the 2.4GHz band only. If you’re not sure how to do this, refer to your router user manual or try googling the model for instructions
2. Modify the Wi-Fi Encryption Type
If your Eufy wired doorbell still does not connect to your Wi-Fi network after switching networks, your router may be configured to the incorrect encryption type. Only WPA/WPA2 channels are supported by Eufy wired doorbells. Any other sort of encryption will prohibit your Eufy doorbell from communicating with your router.
However, if you are having connection issues with your new Eufy wired doorbell, you may need to adjust your Wi-Fi encryption settings. The instructions below will teach you how to achieve this:
- Enter your router’s IP address into a browser to access your router’s web page.
- The system will require a username and password from you before you can view the information you need on the website. If you are logging in to the router’s web page for the first time, your username should be “admin”. Find your password to the webpage in your router’s owner’s manual.
- Locate the Wireless Network tab and select it.
- Now, search for the WPA/WPA2 encryption setting on the Wireless Network page. Then, click on it to switch your Wi-Fi encryption type.
- Go to the bottom of the page and tap Save to apply the changes. You can now exit the page.
3. Bring your router closer to your Eufy Wired Doorbell.
Because your router is too far away from your Eufy wired doorbell, it may be experiencing Wi-Fi connection issues.
In close proximity, Wi-Fi signals get stronger. A device that is many meters distant from a Wi-Fi router, on the other hand, maybe unable to connect to it.
If you believe your Wi-Fi router is too far away from your Eufy doorbell, bringing it closer may allow the device to connect to Wi-Fi more simply. Eufy recommends that the router be placed within 30 feet of the Eufy wired doorbell.
4. Restart Your Router
If you’re still experiencing connectivity issues, another fix to try is restarting the router to refresh the connection.
If your router has a restart button, press and hold the button for some seconds to restart it. But if it has no reset button, you can restart it by unplugging it from its power source and plugging it back in.
5. Reset Your Router
If your Eufy wired doorbell won’t still connect with your router, your router may have some faults—probably because of incorrect settings. In such situations, it’s best to reset the router. If your Wi-Fi router has a reset button, you can just press and hold the button for 10 seconds or so—to reset the router.
But not all routers have reset buttons. If you own such a router, you’ll have to log in to your router’s web page to reset the device.
Follow this guide to reset your router from its webpage:
Type in your router’s IP address into a browser to visit the webpage.
You will need a username and password to log in to the webpage. If this is your first time using your router’s web page, enter admin as your username. Check your password in your router’s owner’s manual.
Click on the Menu tab and select System. In some web pages, this option is listed as System Tools.
A drop-down menu will appear. Choose Restore or Factory Default on the drop-down menu.
This will open the Factory Default page. Select Restore to reset your router.
Give your router about 2 minutes to reboot.
Troubleshoot eufy Doorbell Chime Issues
If you’re having trouble with the doorbell chime, try the following tips:
Your Doorbell Chime Doesn’t Ring
1. Check the power outlet
If there is no light on the chime, you should check if there is electricity powering the chime. If the chime does not light up after changing the outlet when other electrical devices perform well, the chime might be defective. In this case, contact eufy customer support for warranty replacement.
2. Check chime settings in the eufySecurity app
The eufySecurity app allows you to add chimes and control the alert switch. If you disable the Alert, then you will not hear any ringing sound from the chime anymore.
Here are the steps in the app: Tap the Setting button of Doorbell in Device tab > Doorbell Settings > Audio Setting > Chime Alert > Turn on the Chime Alert.
3. Check if the chime is connected with the doorbell
This will disable the ringing sound from the chime, but it will not affect the custom setting with buttons on the device. Check the light on the chime, if there’s no light, that means your chime is powered off; if it’s flashing blue, that means your chime is disconnected from the doorbell, and you should reconnect it in the eufySecurity app.
Here are steps in the app: Tap the Setting button of Doorbell in Device tab > Doorbell Settings > Indoor Chime > Connect.
4. Check if your doorbell is online/powered on
If the doorbell is offline due to power, the doorbell and chime will be disconnected. You can test the chime by pressing the doorbell’s button.
Your Doorbell Chime Sounds Weak
Find the volume button on the right side of the chime body and adjust the ringing volume.
Your Doorbell Chime Won’t Stop Ringing
When the doorbell activates the chime to ring the sound, there might be something activating the doorbell repeatedly, please go to check the doorbell first.
If the chime rings automatically with no one presses the doorbell, please try the following:
1. Re-add the indoor chime in the eufySecurity app
Here are steps in the app: Tap the Setting button of Doorbell in Device tab > Doorbell Settings > Indoor Chime > Connect.
2. Unplug the indoor chime
Unplug the indoor chime if it’s annoying and leave it unplugged for a night, then plug it back in.
If the issue persists, please contact eufy customer support for further assistance.
How to Reset EUFY Doorbell?
Press and hold the Sync button for 10 seconds until you hear two beeps.
The Sync button is usually located at the back of the device. The camera will be restored to its default settings.
If your doorbell is already installed on the door frame or on the wall, please use the detaching pin provided or a paper clip to detach the doorbell from the mounting bracket.
Eufy Doorbell Manual
People Also Ask these Questions:
Why does my eufy doorbell keep beeping?
A low battery is frequently the cause of your camera’s beeping. If this is not the case, re-adding the camera will resolve the beeping issue. You may accomplish this by resetting the Homebase and holding down the SYNC button for 10 seconds, or until you hear two beeps.
What does it mean when your doorbell rings and no one’s there?
When a wired doorbell rings without being touched, faulty wiring is frequently a cause. There might be a short in the wires, which would need replacing the wiring, or one of the connections could be loose. A stuck button caused by dirt or debris trapped inside is another prevalent reason.
Why is eufy doorbell red?
- Solid Red —— Low Voltage
- Breathing Red —— Reset Successfully
Can eufy doorbell use existing chime?
The eufy Wired Doorbell is incompatible with the existing chime and only works with the eufy chime. The wired video doorbell will be installed in lieu of the original doorbell chime. For appropriate power, please utilise the supplied jumper to bypass the existing chime lines.