Floureon CCTV Troubleshooting

Floureon CCTV Troubleshooting involves a comprehensive set of guidelines and solutions to address common issues that may arise during the setup and operation of your Floureon CCTV system. Whether you’re facing connectivity problems, unclear video feeds, or any other technical challenges, Floureon’s troubleshooting resources provide step-by-step instructions to help you resolve them. To get started, it’s essential to refer to the initial setup instructions in the ‘Floureon CCTV Setup Instructions‘ guide. This guide can be a valuable resource to  ensure you’ve configured your CCTV system correctly and, if issues arise, to navigate through the troubleshooting process effectively.

My CCTV Camera Shows a Black Screen

If your CCTV camera doesn’t show a picture and all you get is a black screen, there is a good chance that the DVR box or the monitoring application can’t get a video signal. Just to make sure, have a look at the steps below.

Floureon Cctv No Video Signal

Check that your camera is correctly powered. It might seem self-evident, but we’ve all been bitten. Also the most accomplished security engineers will periodically discover, with an embarrassed expression on their faces, that a CCTV camera is not turned on and therefore has no video signal.

  • First, and most obvious: check the power connectors and the cables — make sure they’re plugged in and undamaged. If your CCTV camera has an external power brick, make sure it works. If you have access to that sort of equipment, try to power on your CCTV camera with a test cable and power supply.
  • If your CCTV camera is connected to mains, or if it’s connected through a CCTV power supply with a fuse box, check the fuse box.
  • If your camera uses PoE, check the PoE switch and make sure the camera is really being powered on.

Check your camera’s video or data connection. If you can’t see anything on your CCTV camera but it’s on, it’s possible that the videos aren’t getting to the monitor.

  • If your camera connects to a DVR box, check the cable and the connectors at both ends. Make sure they’re correctly plugged in and undamaged. A CCTV test monitor can help in this case.
  • If your camera is IP-enabled, make sure the network settings are correct. If it’s a wired camera, check the cable and the connectors for damage.
  • Check any additional network or video equipment. If your CCTV camera connects to any network switches or routers, DVR boxes or video multiplexers, make sure they’re in working order.

Check your CCTV software. Advanced video surveillance software allows you to disable access to some cameras or to protect some streams with a password. If that’s the case, make sure that you can really view the stream you’re looking for.

Check your camera for damage. We’ve reached the end of the lane. If the camera is fully turned on and there are no connectivity issues, it’s time to double-check that the camera is in working order. Ensure that the lens and any protective domes are in good condition and that the optical direction is clear. If there are no visible signs of harm on the camera, the next best choice is to contact the maker for technical assistance.

More CCTV: Smart CCTV Systems UK

If that doesn’t help, or if you have reason to suspect that a video signal is, in fact, available, but all it’s carrying is a pitch black image, here are a few things that you can check:

  • Ensure that the optical pathway is not obstructed. This may not be very obvious: small lenses at high zoom levels can be easily blocked by leaves or branches, for example.
  • Ensure that the ambient lighting conditions of your CCTV camera are met. Not all cameras can see in the dark — at night, or in an unlit room. If the light levels are below the camera’s threshold, all you’ll get will be a black image.
  • Power your camera off and on again. If all cameras, not just one of them, show nothing but a black screen, reboot the DVR box. Modern DVR boxes, and some cameras, especially very high-end ones, are veritable — if tiny — computers, and they can crash just like computers do.
  • Check the lens and the camera for damage. If a camera’s optical components or sensor have been damaged, the camera may still power up and send data — but it won’t get a picture.        

Floureon Cctv Hard Drive Not Working

There are mainly 2 types of failure:

  • The drive has developed bad sectors, causing read/write errors and causing the drive to “stuck” as it reaches a certain point or capacity. These bad sectors may be physical, requiring drive repair, or read/write errors, which can be resolved with a fast drive format from the DVR user menu.
  • Complete failure where the drive is no longer recognizable to your DVR, unrecognizable to a PC as well, and warrants replacement

If you suspect your DVR hard drive to have an issue, or receive an alert stating drive failure, please watch the following video that explains in detail how to check the status of your hard drive, and diagnose whether the drive is good or bad. If there is an error, the video will also show how to format your drive.

Learn how to check the status of the internal hard drives of your DVR recorder and format them to recover usable video recording space.

If you find your DVR beeping or buzzing, it is because there is a setting in the DVR that activates the internal buzzer to sound when a hard drive error is detected. This is set by default on DVRs and NVRs we sell. The video below will guide you how to disable the internal buzzer on the DVR.

If you can format a hard drive with a regular status and the Popup saying drive fault disappears, and/or the DVR stops beeping after viewing the above demonstration videos, the DVR should be fine. Confirm that the DVR recorder is storing footage by going to the video search menu and verifying the video for your cameras is being recorded.

If the Hard Drive status window shows the drive(s) as being absent, or continues to display and Error status, that hard drive will need to be replaced.

Floureon Cctv Master Reset

Factory Reset Instructions

  1. First, make sure that the unit is turned off.
  2. Then press and hold any button on the included infrared remote control
  3. While holding the button on the remote, power on the unit.
  4. You should hear a single beep followed by a double beep. Once you hear the double beep, press 1 2 3 4 on the remote control. If entered correctly you will hear a double beep and the DVR will begin to boot. (If entered incorrectly, you will hear a sequence of about eight beeps and then a double beep to prompt you to re-enter 1 2 3 4.)
  5. Now that the DVR is booted, it will be set to the factory default settings.

How do I update my Floureon CCTV?

  1. DVR connected to the monitor via VGA cable
  2. Copy the upgrade file to the USB device (Please format the USB device do not store any other files)
  3. Login DVR, enter the main interface – System Settings – Advanced – Upgrade
  4. Upgrade from USB: Select the upgrade file path and the file, click upgrade
    Note: Do not power off during the upgrade, wait for DVR auto-upgrade completed.

How do I reset my password on my Floureon DVR?

For 5 seconds, press and hold the “PTZ” button on the left. The device could then be reset to factory defaults, with the username “admin” and password “4321.” And let me know how that goes for you. Because of the different front panel outline, certain Floureon DVRs may have a different Button combination.

My DVR account always locked?

Please be aware that all FLOUREON DVR accounts have the username ‘admin’ as the default setting. This setting has no password. You do not need to input a password when you first time log in it.

If you input a password incorrectly multiple times, your account will be locked for security reasons. If you have already changed your password and forgotten it, you can enter passwords multiple times to lock your account. You can then contact FLOUREON to receive an unlock code. This will allow you to reset DVR account.

Untitled 1

To unlock your account, you can follow the steps shown in the screenshots below:

If you see the message in the image above, press the question mark icon that is circled in red. Then you’ll see a ‘KEY,’ which you must give to us.


After you provide the locked code marked in red, we will then provide you with a password.

If your user interface does not appear like the picture above, please pay attention to the date in the top right-hand corner of your screen (marked in red in the picture). Please provide us with the date. We can then use this information to send a password.


All passwords provided are valid for 24 hours. Due to the time difference, please contact FLOUREON to receive a password anytime from 09:00 to 19:00 Beijing time.

Floureon CCTV app download


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19 thoughts on “Floureon CCTV Troubleshooting”

  1. one of my 4 cameras has stopped working . I have checked and the camera is not faulty as connected to one of the others and it worked.

      1. Clarence Edmonds

        Hey my name is Clarence Edmonds I have four came and one of them are still at night time what do it have to do to make it come back to say time which is in color Clarence Edmonds 40@gamil .com

  2. i have a h 264 floureon dvr, model D6008D-F
    Device ID #SP57894769
    Serial #125994
    Im requesting for a master password.
    i bought this
    DVR online with 4 cameras.. wherever I
    try to login using password “admin ” i get an error message “incorrect password or Username”

    Please i need your support

    1. Remove the battery to reset the DVR
      A few H.264 DVRs can be reset by another technique: removing the battery from the motherboard. By doing that, the clock of the system will be reset and the DVR will go back to factory defaults and you can log in by using the default username and password.
      The card usually takes 10 minutes to be released. As a result, leave the battery out until the DVR’s internal clock resets.
      If you don’t know how to remove battery.. several video on youtube how to remove battery.
      Second option
      H.264 DVR Master Password Generator
      To provide administrators access to their CCTV devices, several CCTV manufacturers supply master password generators. To generate a super password, they usually utilize the current date of the security system. Others may make use of the equipment’s serial number.

      You must determine the date on your security system’s DVR. Start the system and look at the screen for the timestamp. The password generators utilize the date to generate a unique super password. So, look at the monitor and make a note of the timestamp (as shown below).

      1. i need pasword reset on my floureon i have no ptz button neither do i have remote, how can i reset my password

      1. H Automations

        For 5 seconds, press and hold the “PTZ” button on the left. The device could then be reset to factory defaults, with the username “admin” and password “4321.” And let me know how that goes for you.

  3. Hi Everyone,

    I really need some help…

    I have what appears to be a dead DVR following a Firmware update, I now believe to be the wrong file.

    It fire up but nothing o the screen and no power to the USB – the harddrive fire up too.

    Any ideas anyone?

    It’s a Floureon D2316Y

  4. hi all. hope some one out there can help us plz asap
    we have moved house. set up system and only forgot the password
    it’s a floureon model number is K2304AX_H_403_4C.
    account has been locked(03119198)

  5. William nairn

    How do i factory reset my floureon cctv model TV-T0401-GL-XM
    Cameras all work on channels 1 and 2 but for some strange reason channels 3and 4 now say … Noconfig

  6. I bought a floureon dvr mod#A6808MH I am locked out of my settings and cannot even play back security footage. I have contacted Floureon through email a dozen times requesting help. It is a very good unit otherwise.
    I have seen where a lot of other people have been locked out of their floureon dvrs too. I pulled the battery out, i tried every password i found online. Please help me.

    1. H Automations

      For 5 seconds, press and hold the “PTZ” button on the left. The device could then be reset to factory defaults, with the username “admin” and password “4321.” And let me know how that goes for you.

  7. hi i need password reset please for my dvr
    it has no ptz or remote
    the key is 27446764
    can you help me please

    1. H Automations

      If you forgot the admin password of DVR or NVR, you can reset the password by scanning the QR code generated on the local GUI of the device.

      Tap More > Reset Device Password to enter the Reset Device Password page.
      Scan the QR code on the local GUI of the DVR or NVR.
      A verification code will be sent to the reserved email address.

  8. Hi
    I am trying to set up my Floureon system having just moved home and the new house has the system.
    I have tried the factory reset by holding the PTZ button with no luck.
    I’m trying to connect to XMEye app remotely but it’s saying invalid serial number when scanning the QR code.
    Any information or help would be greatly appreciated

  9. Hi
    I’m having multiple issues with my Floureon after it was accidentally unplugged.

    Model: A6808NHS-AU

    Firstly, I tried to log in, and it wouldn’t accept my password, so I reset it.

    Then, when it finally allowed me to re-enter it to log on, it came up with this;

    System Maintaining! Contact Istaller Plz. SN:7f9500508d707731 Date 17-04-2023 Time 12:07:45AM Mon
    (The time and date stamp were after I removed the battery extra)

    Please I’m desperate for help. I’m a recent victim of DV and Home Invasion and my Security and Safety are so important. And as I’m on a pension, although systems aren’t expensive, it’s not something I can just run out and purchase.

    So please help, I’ve contacted Floureon so many times that it drives me totally insane.

    Thank you

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