Alexa Not Responding But Lighting Up

Amazon Alexa is regarded as the most remarkable virtual assistant that provides daily assistance to its users. It functions by receiving commands and instructions from the user and acting in accordance with those instructions. When you speak the name Alexa, its speech recognition system activates.

It responds to requests by lighting. But what if you give Alexa a command and it doesn’t follow through? To assist you in resolving such issues, today’s topic will be “Alexa not responding but lighting up,” which is the most often requested question by Alexa users.

Why Alexa Not Responding But Lighting Up? – How to fix it

Power Supply Problem

Alexa Not Responding But Lighting Up

One of the most frequent difficulties that cause Alexa to turn on the lights but not reply is that the power supply may malfunction. When Alexa receives too much or too little electricity, it typically begins to malfunction.

The helper won’t follow your directions as a result of this. The power supply needs to be examined in this situation. A malfunctioning cable or adapter may be the cause of the issue. Some loose connections between the power wire and Alexa may also be to blame.

Verify the cable quality to make sure it is fault-free. Make sure the adaptor is connected to the speaker properly. Additionally, ensure sure there are no wire issues by checking the power supply lines. It is suggested that any broken wires be replaced as soon as possible with fresh ones. But make sure you buy a high-quality cable.

Faulty Logic Board

Faulty Logic Board

A flawed logic board is another potential source of this issue. It frequently has to do with the Alexa-enabled smart speaker. In this situation, a system problem prevents the device from responding or acting. Manufacturing mistakes can result in defective logic boards. A short circuit in the system could potentially be the reason for it, for whatever reason. As a result, the Alexa will turn on the lights but won’t carry out the request that was made of it. It is advised to get in touch with the business if the issue is the result of a manufacturing defect. They will aid with your new device installation.

Unplug the device and wait a day or two for the liquid to dry up if the issue is caused by some liquid getting inside the speakers. Reconnect the device and see if everything is operating as it should. If the issue is still not resolved, open the speakers and manually blot the liquid with a cloth. To avoid further harm to the sensitive wiring in the system, take care to handle it gently.

Wi-Fi Connectivity Problems

Wi Fi Connectivity Problems

Alexa won’t reply if the device is positioned in a spot without enough internet access. Due to a lack of Wi-Fi signals, it will turn on the lights but not function. All you need to do in this situation is relocate the smart speakers. It is advised that you put them close to the router so that Alexa can function properly.

Disconnect the device’s internet connection if this does not solve the problem. After waiting a while, re-connect the device to the Wi-Fi. This will assist you in solving the issue.

By briefly hitting the volume buttons that are located on top of the device, you can also solve the issue. You’ll receive an update for the device.


Amazon Alexa has its ups and downs, much like any other smart home application. We have listed every potential reason why Alexa might not be responding but is still lit up. Your issue can be caused by software errors that need to be corrected by professionals if these remedies do not resolve it. Therefore, it is advised to get in touch with the customer service department to solve the issue.

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