Blink Camera Troubleshooting

In our society today, Blink cameras have become very popular. This is largely due to their dedication to the safety field. It is possible to use Blink cameras as either indoor or outdoor cameras.

Blink cameras can appear to malfunction, and at times especially when they go off, this can be quite exhausting. In this post, we look into a few of the main problems blinks cameras faces most of them and how to fix it by simply following procedures for each malfunction issue..

Blink Camera Troubleshooting 1

List of Blink Camera Common Problems

  • Motion detection does not work correctly or simply does not work.
  • Not Receiving Motion Alert Notifications
  • Blink Cameras go Offline

Here Are the Blink Camera Troubleshooting for each problem

Motion detection does not work correctly or simply does not work

Here are some troubleshooting steps:

  1. Ensure motion detection is turned on in the settings
  2. Ensure that the camera is armed (look for the dark “running man” next to the camera settings button)’
  3. Ensure that the entire system is armed. This is located in the lower right-hand corner of the app
  4. Ensure good signal strength to the camera
  5. If all of the above is correct, try changing the batteries in the device. When you remove the old batteries, let the camera sit empty for a minute or two before putting the new batteries in.

Note: You can read out the detailed review of the blink camera, not detection, and how to fix it.

Not Receiving Motion Alert Notifications

If you still aren’t receiving push notifications from Blink, you can try the following steps:

  1. Sign out of the Blink app, then sign back in.
  2. Power cycle your phone by turning it off, then back on.
  3. Delete the Blink app, then re-download it from the Google Play Store or iOS App Store.  Once downloaded, sign back into your account. You will not need to set up your system again as it is tied to your account.
  4. Update your Application Store and log back into your account.

If you’re still not receiving push notifications for Blink on your mobile device, the following steps may help resolve this issue:

iOS Users:

Verify Do Not Disturb is disabled.  To access this feature, please follow these steps:

  1. Open the Settings app on your phone
  2. Tap “Do Not Disturb
  3. Ensure “Do Not Disturb” is disabled

Android Users:

Please note that all Android devices are slightly different based on manufacturer and OS version.  If you’re unable to locate any of the following settings, please contact your device manufacturer or carrier for more information.

Verify Do Not Disturb is disabled.  To access this feature, please follow these steps:

  1. Open the Settings app on your phone
  2. Tap into Sounds
  3. Verify “Do Not Disturb” is set to “off”

Verify power saving mode is off and battery optimization is disabled for Blink.  To access these features, please follow these steps:

  1. Open the Settings app on your phone
  2. Tap “Battery
  3. If your phone has “Power Saving Mode“, verify this is set to Off.
  4. If your phone has “Ultra Power Saving Mode“, verify this is set to Off.
  5. If your phone has “Put apps to sleep“, verify the Blink app is set to “Apps that won’t be put to sleep“.
  6. While in the Battery settings option, tap More.  This is normally located in the upper right-hand corner
  7. Tap “Optimize Battery Usage”
  8. Tap “Not Optimized” then tap “All apps“.
  9. Verify the Blink app shows “Not Allowed“, or tap it and set “Don’t allow” then confirm by tapping “Ok”.

Samsung Users:

For Samsung phones running One UI, the feature called “Put unused apps to sleep” is found in the settings page when you tap “App power management”.

  1. Open Settings.
  2. Tap “Device Care”, then tap “Battery“.
  3. Tap “App power management“.
  4. If “Put unused apps to sleep” is enabled, ensure that Blink is on the list of “Apps that won’t be put to sleep”.

For Samsung S8 owners, the settings are located in different areas:

  1. Open the Settings app on your phone and tap on “Apps“.
  2. Next, tap the three dots in the top right corner and choose “Special Access“.
  3. The default view will show “apps not optimized”. Change this to “all apps“.
  4. Look for the Blink app and make sure the toggle is set to OFF.

For Android 8.0+ users, if you are receiving notifications but you do not hear the notification sound, you may need to change the importance of the notification.

  1. From the Blink app, tap on Notifications from the Manage Account side menu.
  2. Make sure that the toggle is set to on.
  3. Tap on the words “Motion Notification
  4. Be sure that you have this set to either Urgent or High in order for sounds to accompany the notification.
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Blink Cameras go Offline

Power failure is one of the causes since it is an electronic device that uses electricity to work. If the power definitely goes off the Blink camera is immediately offline. A defect is another reason that may make the camera go offline. Blink cameras can malfunction, like all other electric gadgets. Without Wi-Fi, the Blink camera cannot work. Thus, when the connection drops off, it will go offline or when the Sync Module on the App is not active. When the camera’s blue light is on, it is an indication that it is recording activities in its field of view. When there is an error, the Sync Module indicates this by releasing a red light. When a defect is noted in the Blink camera, it should be rectified as soon as possible to maintain the efficiency of the camera.

What To Do?

1ST Method

  • Reconnect your Blink camera to the Blink camera application
  • Blink Sync Module can be reset and rebooted to setup mode by pressing and holding the reset button until a red light shows.

2nd Method

Reset the Router: Reconnecting your Blink camera to your Wi-Fi is the most popular troubleshooting option. Often you should try to reset the router. This is a good move for troubleshooting, especially if the Wi-Fi link is not secure. The internet connection will go off for a while when the router is rebooted, then switched on again. A Blink camera connection to the Blink App is then established.

3rd Method

Wi-Fi Signal: Trying to verify the transmission of the Wi-Fi signal would also help. It is possible to do this directly from the application. The Wi-Fi signal cannot enter the camera because of certain barriers that may block the signal, such as walls or other obstructions. Try changing the signal strength of the app and reducing the number of obstacles present.

4th Method

Factory Settings: Another troubleshooting step is to restore the Blink camera app back to factory settings. This mainly helps when some camera settings were altered without your prior knowledge. By factory resetting the camera, all backdrops will be turned to default. This is the best option to go for in case all others have failed.

If none of the above resolves the issue, please contact Technical Support by clicking here.

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About The Author

Hassan Zaka

I am an expert in accounting and have diverse experience in technical writing. I have written for various industries on finance, business, and technology. I have a clear and simple writing style and use infographics and diagrams to make my writing engaging. I can benefit any organization needing technical writing services.

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