Gosund Smart Plug Not Connecting – How To Fix It?

The smart plug is one of the top smart home technologies in our opinion. It’s a pretty simple design for a very easy goal. But what they are capable of is incredible.

Essentially, you can use one of these to transform any old home equipment into a smart device. They’re usually fairly simple to use because of their simplicity.

Simply plug them in, connect them to the app and your Wi-Fi, and you’re ready to go.

It seems unbelievable that anything could possibly go wrong with such basic technology. But that’s simply the way these things are.

We can tell you that the problem is not due to your choice of the Gosund brand. They are, in fact, one of the more dependable smart plug manufacturers on the market. Also, you can try other smart plugs that have very similar features and a few are better than most of the smart plugs on the market. 

So the good news is that we have a good chance of fixing this. Let’s get started straight now.

Why isn’t my Gosund Smart Plug Not connecting to Wi-Fi?

Here are some possible causes for your Gosund Smart Plug not connecting to Wi-Fi:

  1. The plug is either not powered on or is not in pairing mode.
  2. The signal strength of your Wi-Fi network is poor.
  3. The configuration of your Wi-Fi is wrong
  4. Incorrect Wi-Fi password.
  5. You’re connecting the plug to a different Wi-Fi network from the one used on your phone.
  6. You may be using a Virtual Private Network
  7. Some mobile devices are not compatible with Easy mode.

1.   The plug is either not powered on or is not in pairing mode.

Before you begin the connecting procedure, you must ensure that your smart plug has received electricity. Check to see whether the device’s LED indicator is blinking. If not, it indicates the device hasn’t received power, and you’ll need to check the outlet.

Furthermore, hold down the Power button for roughly 5 seconds, or until the LED indicator blinks. If the LED indicator quickly blinks, your device is turned on and ready to connect to a Wi-Fi network.

Return to the app and begin the connection procedure.

2.   The signal strength of your Wi-Fi network is poor.

To get the most out of the smart plug, the Wi-Fi signal should be strong.

If it is weak, you may notice a delay in the command, or, worse, the request may not be performed at all.

“How can I know whether my Wi-Fi signal is strong?”

It’s quite simple. Make sure your smartphone is linked to Wi-Fi before approaching the outlet with it. Count the number of Wi-Fi hotspots you observe.

3 Bars is the greatest and most powerful. If you observe none, one, or two bars, this indicates that there is potential for improvement.

Thick walls can also degrade the Wi-Fi signal, as does being too far away from the Wi-Fi router.

If this is the case, move the plug closer to the router or get a better wireless router or Wi-Fi extender.

3.   Incompatible configuration of your Wi-Fi

Frequency 

Connecting your Gosund Smart Plug to the 5 GHz WI-Fi band will very certainly fail since it is incompatible with the 5 GHz Wi-Fi network band.

‘’How do I check the Wi-Fi frequency?’’

In general, you may deduce it from the network name in your Wi-Fi settings. For example, Mywifi2.4 is the network name. Something with 2.4 indicates that you are most likely connected to a 2.4 GHz network.

The same may be said for a 5.0 GHz name. This may be Mywifi5.0, for example. Then it’s most likely the 5.0 GHz frequency.

You might also use your smartphone or tablet to check this.

Android device

Here’s how to do it on an Android device:

  1. Go to Settings.
  2. Select the Wi-Fi network.
  3. Go to Properties (select the Gear icon) or Details.
  4. Search for the Frequency setting (see if it’s on 2.4 GHz or 5.0 GHz). 

If you can’t find Frequency Setting, you can also read it from the Network Speed. If it’s above 400 Mbps, then you are on the 5.0 GHz frequency.

Apple iPhone or iPad

If you have an Apple iPhone or iPad, you can take these steps:

  1. Install a WiFi Analyzer app.
  2. Search for the Frequency Settings (and see if it’s on 2.4 or 5.0 GHz).
  3. If you can’t find it, you can always consult your Internet Service Provider.

Search for Network Speed; if it is greater than 400 Mbps, you are on the 5.0 GHz frequency.

Again, the Gosund smart plugs only operate at 2.4 GHz. So, make sure you’re on this frequency.

4.   Incorrect Wi-Fi password.

When you connect your Gosund Smart Plug to the Smart Life/GO Smart App, you will be prompted to provide your Wi-Fi password in order to authenticate the connection. And the connection will fail if your Wi-Fi password is incorrect.

So be certain you’re using the correct Wi-Fi password. If you forget your password, reboot your router and create a new one.

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5.   You’re connecting the plug to a different Wi-Fi network from the one used on your phone.

If you use a different Wi-Fi network for the connection, the Gosund Smart Plug will not connect to the app on your phone.

Use the same Wi-Fi network as your phone to ensure proper integration.

6.   You may be using a Virtual Private Network

A VPN protects your data by concealing your IP address and geolocation so that you may surf the web anonymously.

However, it may conflict with the Gosund smart plug’s setup or connection.

The simplest way to find out is to turn off your VPN and see if things improve.

After deactivating the VPN, restart all devices, including your router.

Try it again and check whether everything works normally.

7.   Some mobile devices are not compatible with Easy mode.

When setting the smart plug, you have two options: Easy mode and AP mode.

Some mobile devices might not be compatible with Easy mode.

Then switch between modes. For example, change from Easy mode to AP mode and attempt setting up the plug again.

AP mode

Here’s how to do it:

  1. Unplug the plug from the power socket.
  2. Plug it back in.
  3. Press and hold the Power button for 7 seconds (the blue LED light should blink slowly).

Then open the Gosund app and take these steps:

  1. Tap the Plus icon + (add device).
  2. Select Socket.
  3. Select AP Mode (upper right corner).
  4. Confirm indicator slowly blink.
  5. Connect to your wifi (ensure it’s on the 2.4 GHz frequency).
  6. Then connect your phone to the device’s wifi hotspot.
  7. Select Go Connect.
  8. Wait until it’s successfully connected.
  9. Select Completed.

Done, you can now use the smart plug.

Easy mode (default mode)

And here are the steps for Easy mode (default mode):

  1. Press the smart plug On.
  2. The blue LED should blink rapidly (twice a second).
  3. If not, then press and hold the power button for 5 seconds (until it’s blinking rapidly).

Then Open the Gosund app and take these steps:         

  1. Select the plus button + (upper right corner).
  2. Select Socket.
  3. Confirm indicator rapidly blink.
  4. Connect to your wifi (ensure it’s on the 2.4 GHz frequency).
  5. Let the smart plug connect to your device and router.
  6. Select Done when the plug is successfully connected.

After the setup is complete, the LED should be red (not blinking) and the smart plug is ready to use.

Other Fixes of Gosund Smart Plug Not Connecting

Try Factory Resetting Your Smart Plug, Router and Update the App

If the plug is still having trouble connecting, the quickest and easiest approach to assess the problem is to simply turn it off and back on.

All you have to do is press and hold the power button for at least ten seconds. Hold on until you see it flash green. This indicates that the reset was successful.

Gosund Smart Plug Not Connecting

Check your router’s user guide for complete information on how to reset it.

Check for updates and, if available, update the app. If there is no new update, remove the app and then reinstall it from the Google Play or App Store. This ensures that all previous settings, as well as any bugs, are removed.

Now you can set up your Smart Plug again. See how to do this below.

How to Setup Gosund Smart Plug?

Gosund Smart Plug is compatible with Smart Life and the GO Smart App. However, we suggest that you download the Smart Life App because it offers more features.

  1. Install the Smart Life app on your smartphone (available for both Android and iOS). Download and install the app from Google Play or App Store.
  2. Open the Smart Life App on your phone and press the Register button. To finish the registration, enter your email address and follow the steps in the app. Skip the signup procedure and instead hit Login if you already have a Smart Life account.
  3. Select Easy Mode in the top right-hand corner of the Add Device page. Next, hit “Add Devices,” then “All Devices,” and finally “Electrical Outlet.”
  4. Long push the Smart Plug’s ON/OFF button until the indicator light blinks quickly. (This should take around 5 seconds.)
  5. Now choose your Home Wi-Fi. To avoid connection failure, make sure your Wi-Fi network is configured to the 2.4GHz band and select the same Wi-Fi network as your phone.
  6. Enter your wireless network password. Otherwise, the connection will fail if your Wi-Fi password is incorrect.
  7. Allow enough time for the app to setup and add your device. When the configuration is finished, the app will indicate Device Successfully Added. Now, hit “Complete” to complete the procedure.

Note: For hands-free operation, the Gosund smart plug also works with Google Home and Alexa. To use the voice control functions, you must first pair it with Google Home or Alexa. Learn how to use Alexa with your Gosund Smart Plug.

If still no luck, continue to the next fix.

Try another Socket, Device, or Plug.

This fix is to check whether it works elsewhere.

It may seem far-fetched, but it’s worth a go, and it’s simple.

You might begin by attempting a different socket. Simply connect it to a different socket. Perhaps the present one is defective.

Another option is to test it on a separate device. Perhaps you have an extra tablet or phone to use. You might also attempt it on the phone of a family member or acquaintance.

Finally, if you need to use a second Gosund smart plug, please do so. If that one works, your present plug is most certainly defective.

Frequently Asked Questions:

How Do I Get My Gosund Smart Plug Back Online?

If the app indicates that your Gosund Smart Plug is offline, try the following solutions to bring it back online:

  1. Unplug the plug from its power source and plug it back in.
  2. Restart your router.
  3. Force quit the app and open it again.

How to fix Gosund app not working?

Most of the time, it’s just a temporary loading problem. Simply open your phone’s recent apps menu (typically the first left button). Then you close the app that is causing the problem. Now reopen the app. It may function normally.

  1. Perform a hard reset on your Android device. Press and hold the “Home” and “Power” buttons together for up to 10 seconds. Then, remove the buttons and press and hold the “Power” button until the screen flashes. You may now try to open the app; it should function correctly.
  2. If none of the above work, you can wait until your phone’s battery runs out and it shuts down automatically. After that, turn it on and hit the power button. It could work after that.
  3. Finally, if nothing else works, you may need to remove and reinstall the software. After reinstalling and logging into an app, Android normally restores all settings. You may try it to see if it helps.
  4. Even in some rare cases, the re-install step also don’t work. If that is your case, try installing older versions of the app. Good luck!

Why Gosund not sending notifications?

Check your Apps->Gosund->Notifications to see whether notifications are enabled. Please enable it if it isn’t already.

Also, if you aren’t receiving notification alert noises, double-check that you haven’t mistakenly silenced the app notification sounds.

Why Gosund smart plug schedule not working?

This issue is largely connected to the smart plug configurations, and you should use these approaches to get the schedules operating again.

  • Wi-Fi Signal is weak: The smart plugs should always be placed within the effective range of your network. You’ll need to locate a new location for the smart plug that is within the router’s range. That should be enough to help with the scheduling issues, and you may reset the timer again for good measure.
  • Clear Application Data: Because of problems in the program, you may have difficulty getting the timer to operate at times. These issues are more typical in customers who have not updated the Gosund app in a long time.

Removing all app data from the phone settings will not reset any setups, and you may log back in to access all your devices.

  • Reset Timer On Smart Plugs: It is a rather typical issue, and you will need to reset the timer in order for the schedules to function correctly.
  • Reset Gosund Plugs: If nothing works, press and hold the power button for around 15 seconds. After the reset, you must reconnect the smart plug to the application, which will erase all programming-related issues from the device.

Why Gosund smart plug flashing blue?

The smart plug flashing blue light indicates that it is having difficulty connecting to your network. Because a rapidly flashing blue light indicates a connection problem, bear in mind that these smart plugs are only meant to operate on a 2.4GHz Wi-Fi network.

Final Verdict:

The most common causes of Gosund smart plug not connecting are poor wi-fi signal and incorrect wi-fi band configuration; therefore, try to fix these first by keeping the wi-fi signal strong using a wi-fi extender or moving your router close to your smart plug; second, Gosund smart plug only works with 2.4ghz.

 

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