Ring doorbells are popular smart home devices that allow you to remotely answer your front door with audio and video. When your doorbell rings, you should be able to watch a live feed of the doorbell camera that shows you who is at the door. Then you may react. However, the Live View feature may not always function properly, and you may be unable to see who is at the door.
- Before continuing, the most common cause of ring doorbell live view not working is a faulty Wi-Fi connection; ensure that the ring doorbell is connected to Wi-Fi; generally, reconnecting Wi-Fi resolves this issue.
- This means that either the Ring Doorbell is unable to communicate with your router or your internet connection is too extremely slow.
- Rebooting your router, shifting it closer to the Ring Doorbell, or upgrading to a faster internet plan should typically resolve this issue.
What are the most common reasons for Ring Doorbell Live View not working?
- Ring Doorbell is not available online.
- Internet access is inconsistent or slow:
- Difficulties with the power supply
- Faulty Camera
- Faulty wiring
Ring Doorbell is not available online:
The Ring Doorbell is a smart device that requires a continual internet connection to work effectively. As a result, if it does not have access to a Wi-Fi connection, most of its capabilities, including the Live View feature, will not operate effectively.
One of the most common causes for Live View not working is that Ring Doorbell does not have internet connectivity, causing it to not go live.
How to fix it:
Losing an internet connection or a weak connection is the most common reason how to check it and fix it.
First Check Wi-Fi signal strength:
- Launch the Ring app.
- Tap on the Menu icon.
- You will see your devices listed. If the Wi-Fi signal is strong, you will see Online in green. If your signal is weak, you will see a message in red indicating that the Wi-Fi connection is poor.
- To learn more about the strength of your connection, tap on the device you’re interested in.
- Tap Device Health.
- Under Network, you will see a measure of signal strength. If this is green, your signal strength is sufficient.
Fix it:
- Bring your router closer to the Ring device.
- To improve Wi-Fi signal strength near your Ring device, consider using a mesh network.
- Restart the router.
- Change the frequency from 2.4 GHz to 5 GHz or vice versa.
- Turn off any VPNs on your network.
Internet Connection is inconsistent or slow:
The Ring Doorbell may have internet connectivity via your home Wi-Fi connection at times, however, the connection may be sluggish or inconsistent. If the connection is sluggish, the Live View will take a long time to load and continually buffer, and hence will not function correctly.
If, on the other hand, the connection is consistently dropped and inconsistent, the Live View will simply not load.
This is because, in order for the Live View feature to function, the Ring Doorbell must continually upload data, which necessitates a constant internet connection.
How to fix it:
Even if your Wi-Fi signal is strong, Live View may not function properly if your internet connection is too sluggish. It’s simple to evaluate your connection speed using a speed test website or the Ring app.
The Ring app could be used to test the speed of your internet connection:
- Open the Ring app.
- In the top left corner, tap on the Menu icon.
- Tap
- Select one of your devices.
- Tap Device Health.
- Scroll down, and under Tools, tap Test Your Wi-Fi.
- Ensure you’re on the same Wi-Fi network as your Ring device, and you’re standing close to it.
- Tap Start Test
- Tap Start to begin the test.
- Note down your results and return to the Ring app.
- Enter your results and tap Submit.
- The app will tell you whether your speeds are sufficient or not.
Fix It:
The recommended speeds for Ring devices are as follows:
- 1 Mbps for the Ring Video Doorbell
- 2 Mbps for the Ring Video Doorbell 2 and Ring Video Doorbell Pro
If the download speed in your speed test result is less than the required rates, this might be the source of your Live View problems. If you pay for quicker speeds than what your speed test results show, you should contact your ISP.
Difficulties with the power supply:
The Ring Doorbell is powered by both an internal battery and a power supply.
If you haven’t added backup internal batteries and rely only on the power source, you won’t be able to utilize the Live View function if there are power outages or voltage fluctuations since the Ring Doorbell isn’t getting enough power.
How to fix it:
Power interruptions and voltage fluctuations might cause the Ring Doorbell’s Live View functionality to malfunction.
This can also prevent the doorbell from being charged. To avoid this problem, always install the backup internal battery in the Ring Doorbell.
If you want to assure steady power transmission to the Ring Doorbell at all times, you may even totally switch to the internal battery instead of utilizing an external power supply. A Ring Doorbell Battery lasts roughly 6-12 months, so purchasing two will ensure that you have no downtime.
Using an internal battery can assist in resolving the Ring Doorbell’s Live View not working issue.
Faulty Camera:
The issue may sometimes be with the Ring Doorbell’s camera. If the camera is not working correctly, the Live View functionality will not operate.
Even if the camera is fully functioning, a break in the lens or something obscuring the camera’s field of vision might cause the Live View functionality to malfunction.
How to fix it:
In this case, you might need to replace your ring doorbell camera or have a warranty claim, repairing is not a recommended solution, and it could cost you more than the replacement.
Faulty wiring:
Wiring is critical to the Ring Doorbell’s operation, and poor wiring can cause many of the Ring Doorbell’s functionalities to fail.
If the Live View is choppy and occasionally freezes, the problem might be that the Ring Doorbell’s wiring is broken.
Aside from causing Live View to cease operating, poor wiring can also cause other difficulties, such as preventing the doorbell from ringing, making it easy to spot this issue.
How to fix it:
To rule out bad wiring, have your wiring examined by an electrician.
Faulty wiring issues can not only prevent several Ring Doorbell functions from working, but they can also permanently harm the device.
Other Possible Solutions:
Ring Live View not working might be a software rather than a hardware issue. If you’ve exhausted all of the possibilities above, here are a few more:
- Hold the setup button on the Ring gadget for 30 seconds to reset it.
- Remove the Ring device from your account and reinstall it.
- Your phone’s app should be updated.
- Delete the app from your phone, restart it, and then reinstall it.
- If you have a VPN on your phone, disable it.
- Consider using the Rapid Ring app.
If Nothing Else Works To Resolve The Live View Not Working:
The difficulties and troubleshooting alternatives we’ve provided should be able to cure your Ring Doorbell Live View not functioning issue, however, Live View may still not be working properly even after you’ve tried them all.
At this point, the best option is to call Ring support, where you may ask for assistance directly from the specialists, and Ring will attempt to activate your device.
Related:
Frequently Asked Question:
Why is my Ring Doorbell not showing live view?
The most typical reasons for being unable to do a Live See or view a recorded video are a bad connection between your mobile device and the internet.
Why is my Ring Live view not working away from home?
The live view requires the opening of a number of TCP and UDP ports between your phone and the Rings Cloud servers. It could be that your workplace or the Wi-Fi hotspot you’re using is blocking certain ports for security reasons.
The second reason is that your Wi-Fi connection is weak.
Why is my Ring live view not working on android?
- Your Android Has Poor Internet Connection
- You Have Slow Internet Speed
- Your Ring Device Is Not Connecting Properly
- A firewall or VPN may be preventing your Ring device from connecting
How do I reboot my Ring Doorbell?
To perform a hard reset, hold down the orange button for 20 seconds. After releasing it, the light on the front will flash a few times indicating that your Ring Doorbell is restarting.
About The Author
Hassan Zaka
I am an expert in accounting and possess diverse experience in technical writing. I have written for various industries on topics such as finance, business, and technology. My writing style is clear and simple, and I utilize infographics and diagrams to make my writing more engaging. I can be a valuable asset to any organization in need of technical writing services.
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