Check your Wi-Fi connection and make sure the credentials are correct if your Ring Camera keeps disconnecting from Wi-Fi. Keep your Ring camera inside the Wi-Fi Router range.
If your Ring Doorbell still won’t connect to Wi-Fi, follow the instructions below to reset it and change the Wi-Fi Channel.
Let’s dig into it before resetting.
Following reasons for Wi-Fi disconnection, just resetting the router will not solve the all problems. So let’s take a deeper look and see what the specific cause is and what approach will be used to resolve this problem either by resetting or by other methods.
- Wrong Wi-Fi Password:
- Your Wi-Fi password has special characters:
- Camera Is Placed Outside the Wi-Fi Coverage Area:
- Battery and Power Issues:
- Hidden Wi-Fi Networks:
- Electrical Connectivity Issues:
- Change in Wi-Fi SSID
- Check that the Wi-Fi network band
Wrong Wi-Fi Password:
Sometimes the issue is as easy as entering the wrong password.
How to fix it?
Check your password to make sure it’s correct, then try again. If the problem continues, contact your Internet Service Provider.
You’ll need to reset and reconnect your Ring device to the network if you alter your Wi-Fi password after joining.
Your Wi-Fi password has special characters:
When setting up your device for the first time, special characters in your Wi-Fi password might cause issues.
How to fix it?
You might make a temporary change to your Wi-Fi password as a workaround.
A connection between the device and the network will be established after the new password has been created and set up.
At a later time, you can revert to your previous Wi-Fi password. If you do this, be sure to reset your device and set it up again to avoid any problems in the future.
Camera Is Placed Outside the Wi-Fi Coverage Area:
- Location and distance have an effect on WiFi, especially if your router works on the 5GHz frequency. Some routers can switch between running on 2.4GHz and 5GHz, but others can’t.
- If you have a brick house, you need to be careful about where you put your Ring Doorbell near your router. It’s very common for metal, concrete, and brick to mess up signals.
- If your network connection is not strong enough, the device may fail to connect. The distance from where the camera is to where the routers are placed matters a lot when it comes to the device’s internet connection.
- Hence, be careful when installing your doorbell. Guarantee that it’s placed as close to the router as possible.
How to fix it?
The number of devices connected to the same Wi-Fi also affects the efficiency of the internet.
If possible, ensure that the camera is within a reasonable Wi-Fi range.
Also, check and ensure that the other devices connected to the same Wi-Fi don’t reduce the Wi-Fi efficiency.
If you feel like this is your case, then the best choice would be to just get a router that can actually deliver the signal that your Ring camera is demanding.
There are plenty of them in the market right now, but if you’re slowly building your smart home, let me tell you that there’s no better choice than to get one powerful enough to withstand any kind of demand.
In Addition to that:
5GHz is a higher frequency where other devices don’t get in the way as much. Brick, concrete, and metal, on the other hand, block or weaken signals at higher frequencies more than they do at lower frequencies.
2.4GHz is a lower frequency that has a better range than 5GHz. Multiple devices on the same network can cause interference, as can any brick, concrete, or metal between your Ring device and router.
Check the frequency of your router and make sure there isn’t much interference between it and the Ring Doorbell. Consider buying a range extender to solve problems with distance and interference.
Battery and Power Issues:
The ring camera sends you notifications if the device battery is low.
Ensure to charge your ring camera to avoid this issue. If the device is powered, then maybe a temporary loss of power might be to blame.
How to fix it?
You’ll also notice a battery icon next to the device within the device app.
Make sure to check your app regularly to see if there’s a notification of a low battery warning.
This can also happen if the battery is faulty and needs to be replaced. Monitor for a defective battery often.
Your Ring camera has a power and voltage requirement of at least 16V, else the Ring Doorbell battery won’t last the usual 6-12 months.
Hidden Wi-Fi Networks:
Some Wi-Fi routers have “hidden” networks, in which the network name is not shown. Your device will be unable to join the network if your network connection is concealed.
How to fix it?
Click on the “Add Hidden Network” option during the setup, and key in the name of your network, exactly as it is.
Electrical Connectivity Issues:
For a non-battery-powered device, a failure in the external wiring might be a reason for connectivity failure.
Some homes have breaker switches, especially older homes with outdated wiring systems.
How to fix it?
Check the breaker box to see which one has tripped and whether it’s connected to the camera.
If this is the case, then reset the breaker switch and allow your camera time to power back up and reconnect.
It would also help to reduce the number of devices connected to this breaker or even join the doorbell onto another power source to avoid future problems.
But if the breaker switch keeps tripping, it’s a good idea to seek advice from a professional electrician.
They’ll be able to inspect both the connection and your device and advice accordingly.
Change in Wi-Fi SSID
Your home internet provider may upgrade their systems and give new channels with new and improved SSIDs to your router.
If your Ring camera is unable to access these modifications, it will begin to have connectivity issues.
How to fix it?
If this is the case, you need to enable and reset your Ring camera to factory settings for it to adopt the new network settings on a fresh connection and access all the traffic tunnels.
- Unplug the router for about one minute.
- Plug it back in and check to see if the doorbell reconnects. If not, perform the next step.
- Press the button to put the ring device in setup mode. Wait for 10 seconds.
- Reconnect your ring device to the Wi-Fi. If not perform the next step.
- Reset it.
Check that the Wi-Fi network band
Another reason why your Ring device can’t seem to find your network connection might be that your network is on the 5 GHz bands.
How to fix it?
The Ring Doorbell is compatible only with a 2.4 GHz network.
Here is a step-by-step guideline on how to fix Ring Camera Keeps Disconnecting from Wi-Fi?
- Make sure your internet connection is up to date and linked to the device. Open the Ring app, choose the Ring camera icon, and click on device health to see if your Ring devices are linked. If the gadget isn’t connected to the internet, it will say ‘offline.’
- Check that all of the lights in front of the router are turned on and that all of the connections are securely attached.
- Check if additional Wi-Fi-connected devices are operational.
- Unplug your router for 30 seconds, then plug it back in and wait for the camera to reconnect.
- Remove the internal battery from the camera and replace it.
- Press the setup button on the device. This will put the Ring camera into Setup mode. Wait 10 seconds, press it again and see if the device will return online.
- If all else fails, try hard rebooting your device or check to see if the battery is faulty.
- Consider calling Ring customer service if none of the above is working.
How To hard Reset Ring Device?
- Firmly press the orange button and hold it down for approximately 20 seconds.
- Release the orange button, and watch out for a flickering light on the front of the device. If it starts flashing quickly, the device has initiated the reboot sequence and restarted soon.
Why does my Ring doorbell keep getting disconnected?
If you’ve tried to fix the more common problems listed above and your Ring is still not working, there are a few more things to consider:
- Power outage for a short time
- The low voltage is what makes the Ring Doorbell work.
- Have you changed the password for your wifi?
Power Outage for a Short Time
You can restart your router to make sure your connection is strong and to see if your Ring will automatically connect to the network again. Unplug the router, wait 30 seconds, and then securely plug it back in.
Press the Setup button on your Ring device to get into Setup Mode. After 10 seconds, press it again to see if your Ring reconnects on its own.
Another useful thing to do is check to see if other devices in your house are having trouble connecting to the internet as well. If so, the problem is almost certainly with your router.
Ring Doorbell’s Voltage Is Low
The power to the Ring doorbell is low. If the voltage is too low, the doorbell may not work. This could happen if your doorbell isn’t getting enough power from the transformer.
In the Ring app, you can click Device Health to see the voltage of your device. Ring Pro needs a power source that can put out at least 16 VAC and a voltage of 3,900 mV. You’ll need to update your equipment if your transformer provides less voltage.
Even if there is enough voltage, the equipment can sometimes still break down. Resistance in your cables, which could be caused by how long they are or how old they are, could stop the Ring Doorbell from getting enough power to work right.
If your transformer is 16 VAC or higher and you still can’t get your device to work, you can get a Pro Power Cable from Ring’s support team. This may help send more power to your device because it goes around your transformer.
|Ring Doorbell continues to go offline||Two main reasons are Temporary power outages and Ring Doorbell operating on a low voltage.|
|Low Voltage||Low voltage can sometimes cause the doorbell not to work. This could happen if your doorbell isn’t getting enough power from the transformer. On the home screen of the Ring app, click Device Health to see the voltage of your device.|
|Power Outage||If your Ring device is having trouble connecting to the internet, there may be a temporary power outage. Unplug the router, wait 30 seconds, and then securely plug it back in. Another helpful thing to do is check to see if other devices in the house are having trouble connecting as well.|
You Changed the Password for your Wi-fi Network
Your wifi password needs to be changed sometimes. You might have gotten a warning, or you might be worried that someone is abusing your network. If you change the password, you may find that your Ring Doorbell is no longer connected to the internet.
- Open the Ring application.
- There are three horizontal lines, and there might be a red dot in the top left corner, which means there’s an alarm or something wrong.
- Tap together the three lines.
- Tap “Devices” in the menu that pops up on the side.
- Find and select the Ring device that is having trouble connecting from the Devices menu.
- Choose “Device Health” at the bottom, then “Reconnect to WiFi.“
- Here, you should put in your new wifi password.
How to Fix Problems with Ring Connectivity
First, check your phone. Check to see if your app’s connection was lost because your phone is in airplane mode, which turns off both wifi and cellular data.
Restarting your wifi router and the modem is a good first step to take if you’re having trouble with your connection. Unplug them for about 10 seconds, and then plug them back in.
Check to see if your Ring is turned on. If it’s wired to your doorbell system instead of being battery-powered, there may be a doorbell circuit breaker in your breaker panel. The problem might be fixed if the switch is turned back on.
Also, try to put your Wi-Fi network as close to the Ring device as you can. You should be careful because you want your router to be in the best place for all your smart home devices. If you don’t, you risk taking down other devices while you fix your Ring.
Ring Chime Pro can replace or add to the doorbell chime you already have. For bigger homes, Chime Pro can make your wifi connection bigger and make notifications that are louder than usual.
How to Fix Things in the Ring App
After you’ve done the basic troubleshooting steps to get your Ring back online, the Ring app may walk you through some easy, helpful ones. First of all, it might help you check your wifi signal. Here’s what you should do:
- Tap the three vertical lines that look like a menu in the top left corner of your Ring app.
- Taps should be made on devices.
- Choose your device from the list of Video Doorbells.
- Tap the icon in the bottom right corner that looks like a health checkup.
- Scroll down until you see the option to “Test Your WiFi.”
- Tap START TEST while you’re standing near your doorbell.
- The software will take you to a page where you can check how fast your wifi internet connection is.
- Go back to the Ring app and enter the speed test results.
- If your wifi is on, the Ring app will find out how fast your wifi is.
- You can get to Ring’s Help and Support website by pressing the HELP button.
Location and distance have an effect on WiFi, especially if your router works on the 5GHz frequency.
Multiple devices on the same network can cause interference, as can any brick, concrete, or metal between your Ring device and router.
The battery in the Ring Doorbell may be getting low.
If your Ring doorbell stops working or your power goes out for a while, there are a few extra things to think about.
It is important to check the device’s condition and, if necessary, reset the doorbell.
Ring Pro needs a power source that can put out at least 16 VAC and a voltage of 3,900 mV.
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