Ring Camera Keeps Disconnecting From Wi-Fi

Check your Wi-Fi connection and make sure the credentials are correct if your Ring Camera keeps disconnecting from Wi-Fi. Keep your Ring camera inside the Wi-Fi Router range.

If your Ring Doorbell still won’t connect to Wi-Fi, follow the instructions below to reset it and change the Wi-Fi Channel.

Let’s dig into it before resetting.

Following reasons for Wi-Fi disconnection, just resetting the router will not solve the all problems. So let’s take a deeper look and see what the specific cause is and what approach will be used to resolve this problem either by resetting or by other methods.

  • Wrong Wi-Fi Password:                                                                               
  • Your Wi-Fi password has special characters:
  • Camera Is Placed Outside the Wi-Fi Coverage Area:
  • Battery and Power Issues:
  • Hidden Wi-Fi Networks:
  • Electrical Connectivity Issues:
  • Change in Wi-Fi SSID
  • Check that the Wi-Fi network band
Ring Camera Keeps Disconnecting From Wi Fi

Wrong Wi-Fi Password:

Sometimes the issue is as easy as entering the wrong password.

How to fix it?

Check your password to make sure it’s correct, then try again. If the problem continues, contact your Internet Service Provider.

You’ll need to reset and reconnect your Ring device to the network if you alter your Wi-Fi password after joining.

Your Wi-Fi password has special characters:

incorrect password WiFi

When setting up your device for the first time, special characters in your Wi-Fi password might cause issues.

How to fix it?

You might make a temporary change to your Wi-Fi password as a workaround.

A connection between the device and the network will be established after the new password has been created and set up.

At a later time, you can revert to your previous Wi-Fi password. If you do this, be sure to reset your device and set it up again to avoid any problems in the future.

Camera Is Placed Outside the Wi-Fi Coverage Area:

 If your network connection is not strong enough, the device may fail to connect. 

The distance from where the camera is to where the router’s placed matters a lot when it comes to the device’s internet connection.

Hence, be careful when installing your doorbell. Guarantee that it’s placed as close to the router as possible.

How to fix it?

The number of devices connected to the same Wi-Fi also affects the efficiency of the internet.

If possible, ensure that the camera is within a reasonable Wi-Fi range.

Also, check and ensure that the other devices connected to the same Wi-Fi don’t reduce the Wi-Fi efficiency.

If you feel like this is your case, then the best choice would be to just get a router that can actually deliver the signal that your Ring camera is demanding.

There are plenty of them in the market right now, but if you’re slowly building your smart home, let me tell you that there’s no better choice than to get one powerful enough to withstand any kind of demand.

Battery and Power Issues:

Ring Camera Keeps Disconnecting From Wi-Fi

The ring camera sends you notifications if the device battery is low.

Ensure to charge your ring camera to avoid this issue. If the device is powered, then maybe a temporary loss of power might be to blame.

How to fix it?

You’ll also notice a battery icon next to the device within the device app.

Make sure to check your app regularly to see if there’s a notification of a low battery warning.

This can also happen if the battery is faulty and needs to be replaced. Monitor for a defective battery often.

Your Ring camera has a power and voltage requirement of at least 16V, else the Ring Doorbell battery won’t last the usual 6-12 months.

Hidden Wi-Fi Networks:

Some Wi-Fi routers have “hidden” networks, in which the network name is not shown. Your device will be unable to join the network if your network connection is concealed.

How to fix it?

Click on the “Add Hidden Network” option during the setup, and key in the name of your network, exactly as it is.

Electrical Connectivity Issues:

Electrical Connectivity Issues

For a non-battery-powered device, a failure in the external wiring might be a reason for connectivity failure.

Some homes have breaker switches, especially older homes with outdated wiring systems.

How to fix it?

Check the breaker box to see which one has tripped and whether it’s connected to the camera.

If this is the case, then reset the breaker switch and allow your camera time to power back up and reconnect.

It would also help to reduce the number of devices connected to this breaker or even join the doorbell onto another power source to avoid future problems.

But if the breaker switch keeps tripping, it’s a good idea to seek advice from a professional electrician.

They’ll be able to inspect both the connection and your device and advice accordingly.


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Change in Wi-Fi SSID

Your home internet provider may upgrade their systems and give new channels with new and improved SSIDs to your router.

If your Ring camera is unable to access these modifications, it will begin to have connectivity issues.

How to fix it?

If this is the case, you need to enable and reset your Ring camera to factory settings for it to adopt the new network settings on a fresh connection and access all the traffic tunnels.

  • Unplug the router for about one minute.
  • Plug it back in and check to see if the doorbell reconnects. If not, perform the next step.
  • Press the button to put the ring device in setup mode. Wait for 10 seconds.
  • Reconnect your ring device to the Wi-Fi. If not perform the next step.
  • Reset it.

Check that the Wi-Fi network band

Another reason why your Ring device can’t seem to find your network connection might be that your network is on the 5 GHz band.

How to fix it?

The Ring Doorbell is compatible only with a 2.4 GHz network.

Here is a step-by-step guideline on how to fix Ring Camera Keeps Disconnecting from Wi-Fi?

  1. Make sure your internet connection is up to date and linked to the device. Open the Ring app, choose the Ring camera icon, and click on device health to see if your Ring devices are linked. If the gadget isn’t connected to the internet, it will say ‘offline.’
  2. Check that all of the lights in front of the router are turned on and that all of the connections are securely attached.
  3. Check if additional Wi-Fi-connected devices are operational.
  4. Unplug your router for 30 seconds, then plug it back in and wait for the camera to reconnect.
  5. Remove the internal battery from the camera and replace it.
  6. Press the setup button on the device. This will put the Ring camera into Setup mode. Wait 10 seconds, press it again and see if the device will return online.
  7. If all else fails, try hard rebooting your device or check to see if the battery is faulty.
  8. Consider calling Ring customer service if none of the above is working.

How To hard Reset Ring Device?

  1. Firmly press the orange button and hold it down for approximately 20 seconds.
  2. Release the orange button, and watch out for a flickering light on the front of the device. If it starts flashing quickly, the device has initiated the reboot sequence and restarted soon.

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