Schlage is well-known for manufacturing high-quality, dependable keyless entry systems for residential doors. However, because they are modern locks with complex technology, certain users may have difficulty completing specific features or navigating around issues that would normally need only a little troubleshooting. If you’re having problems with your Schlage keypad lock, here is a quick troubleshooting Schlage Keypad Lock guide to help you fix some of the most frequent problems.
Here is a Troubleshooting Schlage Keypad Lock
How to Unlock a Schlage Keypad Lock When the Battery Is Dead?
When your Schlage keypad lock’s battery is entirely dead, you can utilize Key Override to open it. To unlock using Key Override, follow these steps:
For Keypad Locks
- Insert Key.
- Rotate key 270oto unlock.
- Rotate the knob/lever to open the door.
Note that the key cannot be removed from the cylinder while the lock is unlocked.
For Keypad Deadbolt (model BE365)
- Insert the key into the cylinder.
- Rotate the key 90otoward the hinges.
- Push the key and cylinder into the thumb turn.
- Rotate the thumb turn 90otoward the hinges.
Why is My Schlage Lock Blinking Red?
The color of the Schlage button indicates the status of the lock. If your Schlage lock indicates red, it could mean any of the following:
- You entered an incorrect user code.
- There was an error in programming.
- Low batteries.
- If red is blinking, it indicates a critically low battery or it is dead and will need to be replaced.
To change the battery on a Keypad Deadbolt (Model BE365):
- Remove the inside cover.
- Replace the battery.
- Re-tuck wires so they will not be crimpled. Replace the cover.
To change the battery on a Keypad Lock (Model FE595):
- Remove the inside cover.
- Replace the battery.
- Replace the cover.
To change the battery on a Schlage model FE575:
- Remove the lock from the door.
- Open the battery compartment and replace the battery.
- Re-install the lock on the door.
Schlage Lock not Unlocking
If the user code you entered does not open your Schlage lock and the Schlage button flashes red with two beeps, the user code you entered is invalid. To unlock, you must first ensure that you have supplied a valid user code.
If the user code does not open your Schlage lock and the Schlage button flashes green then red with one high and one low beep, vacation mode is active. When activated, no user codes are required to open the door, limiting unwanted entrance when no one is at home for an extended length of time. To turn off vacation mode, do the following:
- Enter programming code (six numbers).
- Vacation mode is successfully disabled when the Schlage button indicates one green light and you hear one long beep.
Schlage Lock Blinks Green but Won’t Open
If the Schlage light blinks green after a code is entered but won’t open, try the following troubleshooting to resolve the problem:
- Verify the installation is complete and correct.
- On keypad levers (FE575 and FE595) verify the following:
- Open the door
- Rotate the inside lever down and see that the latch retracts.
- If the latch does not retract, contact Schlage customer service for assistance.
- Once you have verified the lock is installed completely and correctly, try a user code.
- If the user code didn’t work, perform a factory default reset.
- Try a fresh battery, especially if you are using lithium or other non-high quality batteries.
If the lock blinks green after entering your user code but does not open, it is possible that Lock Override is activated. This function may be used to deactivate the keypad altogether. When the lock is engaged, a key is required to unlock it. To turn off Lock Override:
- Remove the inside cover.
- Disconnect and remove the battery.
- Check the lock override slot to confirm it is in the LOCKOUT position. If it is, use a small flathead screwdriver to rotate the lock override slot to NORMAL.
- Re-tuck the wires so they will not be crimped. Replace the cover.
How to Factory Reset a Schlage Lock?
A factory reset on your Schlage lock returns the settings to factory default, restoring the default programming code.
To Restore Your Lock’s Factory Settings, Follow These Steps:
How to Reset a Schlage Keypad Lock?
You may restore your Schlage door lock to its original settings and reprogram the lock if you want to reset it. To reset your lock, follow these steps:
- Using a screwdriver, remove the cover plate of the Schlage lock,
- Remove the battery.
- Press the Schlage button.
- Reconnect the battery.
- Press and hold the Schlage button for at least 5 seconds. Once complete, your door lock will be completely reset to the original settings.
How to Reset Schlage Keypad Lock without Code?
If you don’t remember or have lost the programming code, here is what you need to do to reset your lock to factory default.
Schlage Lock Won’t Stay Locked (Unlocks Without User Code)
Even if you have a user code set up, your Schlage lock may open with a single click of the button.
The biggest cause of this problem is an installation error.
The issue happens when you don’t follow the right procedure when assembling the lock onto the door.
- During installation, ensure that the deadbolt is installed at the door’s edge with its bolt retracted
- The gray plastic cam that is on the inside of the mounting plate should be pointing down.
- The cam has a triangle on the side opposite the driver’s bar. Ensure that this triangle matches with the triangle on the cover plate
If you did not follow these instructions when assembling the lock, you will have to dismantle it to a level where you can
- Retract the bolt
- Turn the cam to the right position without moving the bolt
In most cases, you will have to withdraw the flat driver bar fully to accomplish this. After this, the driver bar should go through the cam at a 45-degree angle.
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How to Change Code on the Keypad Door Lock?
Follow these steps to change the programming code on a Schlage keypad lock:
Schlage Lock Not Working After Battery Change
So if your Schlage keypad lock stops working after replacing the batteries, here’s how to go about it:
Ensure You’re Using the Right Batteries
All Schlage electronic/smart locks are powered by alkaline batteries (non-rechargeable), and that’s what Schlage recommends.
You should be certain that you are using the correct batteries. The table below lists the various Schlage electronic lock models as well as the kind and quantity of batteries required.
|Schlage Sense Smart Deadbolt, Schlage Connect Smart Deadbolt, and Schlage Encode Smart Wi-Fi Deadbolt.||4 x AA batteries (see recommended batteries).|
|All Schlage Keypad locks and Schlage Touch locks.||1 x 9-volt battery (see recommended batteries).|
|Schlage Locks with Built-In Alarm.||2 x AAA batteries (see recommended batteries).|
Check That the Battery Connector Is Intact
Whether you’re convinced that your Schlage lock has the correct batteries but it’s still not working, check to see if the battery connector is still intact.
Sometimes, while changing batteries, the battery connector is accidentally unplugged, and your lock will not operate (electronically) unless the battery connector is correctly attached.
So check that the battery connector is intact. If not, get it connected and then try to operate your lock again—to see if it works.
Reset Factory Settings
If steps 1 and 2 couldn’t fix the problem, then try to factory reset the lock. Factory resetting will erase all settings, thus correcting any wrong electronic configuration in the lock. And this might get your lock up and running again.
Schlage Turn Lock Feature Not Working
Schlage Turn Lock, commonly known as Lock and Leave, is a function exclusive to Schlage BE365 and BE369 Keypad Deadbolts.
This feature, however, occasionally malfunctions (suddenly stops working), requiring you to enter a valid User Code before spinning the thumb turn to lock the deadbolt.
If this describes you, you should continue reading since this article includes useful information to assist you in resolving the issue.
Try These Troubleshooting Tips:
Ensure the Turn Lock Feature Is Enabled
Here’s how to enable the Turn Lock feature:
- Enter your current Programming Code and wait for the Schlage button to illuminate three orange lights and beep three times.
- Press the Schlage button and then press 7 to complete the process.
The Schlage button will illuminate a single green light, followed by 1 long beep, indicating the process was successful.
Note: You can enable or disable the Turn Lock feature with the same method above.
So after the first attempt, try locking the deadbolt without entering a User Code to see if it works. If it doesn’t, repeat the steps and try to lock it again.
Also, ensure you’re locking the deadbolt correctly. You should first press the Schlage button before rotating the thumb turn. See the image below for clarity.
Are you now able to lock the deadbolt by only pressing the Schlage button and rotating the thumb turn? If yes, congratulations! But if not, see the next troubleshooting step.
Factory Reset Your Lock
This is your best bet if the first step couldn’t solve the problem.