Troubleshooting Step-By-Step for Hisense TV Black Screen

Your Hisense TV screen is black, yet the backlight is on. Black screens on Hisense TVs are incredibly frustrating, especially on brand-new sets.

After his Hisense TV stopped responding to the remote control and he begged me to fix it, I did so.

When my Hisense TV went blank, I researched solutions on user forums and in the manufacturer’s literature.

After spending several hours researching the issue, I was able to assist my uncle in repairing his TV and returning it to regular operation.

There are a few things you can do if the screen on your Hisense TV has gone black. Be sure the TV is turned on and the power supply is firmly plugged in before proceeding. If the TV still won’t turn on or if the screen stays black, you can try to reset it by pressing the power button for 10 seconds, then turning it off and on again.

Where to Start Explanation
Power Cycle your Hisense TV If your Hisense TV’s display or picture isn’t working right, just turn it off and on again.
Unplug Hisense TV from the Wall Even though it may seem like unplugging your Hisense TV from the wall (called “power-cycling”) is the most common way to fix the “black screen of death,” this is not always the case.
Check all HDMI Connections If turning off and on your Hisense TV doesn’t fix the problem, check your HDMI connections.
Hard Reset If nothing works, and the problem is not mechanical then most of the hard reset fix this issue, otherwise, you need to contact Hisense center to replace it if it is within warranty.

Here, we’ll cover some of the most frequent TV problems and how to solve them so you can watch TV again.

Power Cycle your Hisense TV

power cycle 1


If your Hisense TV’s display or picture suddenly stops working, the first thing you should attempt is to restart it or cycle the power.

By resetting the TV’s internal circuitry, the hardware problem that caused the screen to go black may be resolved.

Restarting your Hisense TV is as simple as:

  1. Disconnect the TV.
  2. Turn off the TV by unplugging it from the wall and waiting at least 30 seconds.
  3. Connect the TV to the wall again.
  4. Turn on the TV.

Upon the TV’s next startup, check to see if the black screen problem has been fixed; if not, try restarting the device once more.

The Power Supply Must Be Checked

If the outlet you have your Hisense TV plugged into isn’t providing enough juice, the screen will go dark.

You can try plugging the TV into a different outlet or straight into the wall if you’re using a power strip or surge protector.

You can also verify whether or not your home is supplied with clean, steady power.

Wait for a little and then try using the TV again if the power keeps going out at your house.

Check All HDMI Connections

Troubleshooting Step-By-Step for Hisense TV Black Screen

If turning off and on your Hisense TV doesn’t fix the problem, check your HDMI connections.

If you have any devices hooked up to your TV, check the HDMI cables. This requires unplugging them and plugging them back in with care.

With the rise in popularity of HDMI streaming devices like Roku and Firestick, more and more Hisense TV owners are reporting the dreaded black screen.

There are different types of bad HDMI connections, such as:

  • An issue has arisen with the HDMI cable.
  • HDMI port malfunction
  • The problem was the HDMI cable.

After making sure the link is safe, double-check the input channel you’re using.

Find your TV’s HDMI port on the back of the set; the label or writing above the HDMI connection should tell you which port number to use.

Remember that specific HDMI number (2 in this case).

Press the Source button on your Hisense TV’s remote (not your Roku or Firestick remote) (or Input). It may take you a few tries to discover the right input on your TV after toggling this.

If you’ve verified that you’re using the proper input and the problem remains, you might try swapping in a fresh HDMI cable.

You can try switching to a different HDMI cable if that doesn’t work.

Inspect Your T-CON Board

Troubleshooting Step-By-Step for Hisense TV Black Screen

All LCD TVs have something called a “timing control” or “T-CON” board. This board draws the vertical and horizontal lines needed for a TV display. It is very important for the TV and its display to work properly.

You can learn a lot about what might have happened to your Hisense TV by looking at the T-CON board, but it can be hard to get to the TV.

You’ll have to take off the TV’s back panel while leaving everything inside the same.

Find an online picture of what the T-CON board for your model should look like and see if anything is wrong.

If it looks broken or something is out of place, you should contact Hisense support so they can order a new part and install it.

It’s not a good idea to fix it yourself because the only place to get real replacement parts is from Hisense, which doesn’t sell them to consumers.

Check the Wires

Troubleshooting Step-By-Step for Hisense TV Black Screen

Your cables can also cause interference or make the signal go wrong if they aren’t in good shape.

Go to the back of your TV and check the power and input cables you are using to watch TV.

Make sure all of these connections are done right and that none of the cables are broken.

If you need to, you can replace the cables. A good power cable is the durable Cable Matters C7 power cord, and a good HDMI cable is the Belkin Ultra HDMI 2.1 cable.

Reset your Hisense TV

Troubleshooting Step-By-Step for Hisense TV Black Screen

If your Hisense TV has Roku built-in, you can soft reset it from the settings page. This can help if a bug in the software caused the black screen.

To soft reset your Hisense Roku TV:

  1. Press the Roku remote’s Home button.
  2. Click on System and then System Restart.
  3. Choose Restart and say “Yes” when asked to start the soft reset.

Check to see if the black screen happens again while watching TV after you turn the TV back on.

How to Fix a Problem with the Backlight on a Hisense TV?

If you turn on your Hisense TV and hear a sound but don’t see anything on the screen, it’s probably because the LED power strip on the backlight is broken.

Turn on the TV and shine a flashlight (or the flashlight on your phone) close to the screen to figure out what’s wrong. If you want to see better, turn off all the lights.

Even if the screen works, the picture on the TV will be very dim.

Check to see if the TV responds to the remote. You should also try the volume and input buttons on the remote.

Run a Backlight Test:

  1. Take a good-quality flashlight with you.
  2. Keep the TV on and let some content play.
  3. Turn on the flashlight and hold it close to the TV screen.

It’s good news if you shine a flashlight on the screen and see a dim image, and the remote controls the TV.

It means that the TV’s T-CON and mainboard are both working. If that’s the case, the problem is probably with the LED backlights.

There’s also a chance that the whole panel is broken, which is expensive and usually not necessary.

Most of the time, buying a new TV is less expensive than replacing a panel. The panel of a TV doesn’t usually break unless it has been physically damaged.

How to Factory Reset Hisense TV with Black Screen

Troubleshooting Step-By-Step for Hisense TV Black Screen

If nothing else on your Hisense TV works that could help it work again, you might need to think about resetting it to factory settings.

If you do this, the TV will go back to the way it was when it was first set up, and if it is a smart TV with apps, you will be logged out of all accounts on the TV.

To Reset Your Hisense TV From The Factory:

  • Find the button on the TV’s body that says “Reset.” It will look like a pinhole, and the word “Reset” will be written on it.
  • Get a pointed object that isn’t made of metal and hold the button down for about 10 seconds.
  • Wait until the TV restarts, then set it up again to install all the apps you need.
  • Once the TV is ready to go, try to make the same thing happen that caused the black screen the first time and see if that fixes the problem.

Contact with Support

When nothing that I had talked about seems to work out, you can contact Hisense customer support for help.

Once they know what kind of TV you have and what’s wrong with it, they’ll send a tech to look at it and get a better idea of what’s wrong.


If you see the “black screen of death” on your Hisense TV, don’t worry. There are a few tried-and-true ways to get things back up and running:

  • Turn on your Hisense TV again.
  • Check all of the HDMI connections you have.
  • Check to see if your TV’s backlight is still working.
  • The problem could be with the screen itself, with the backlights, or with the T-CON board.
  • Contact the customer service department for Hisense TVs.
  • Check the warranty on your Hisense.

We hope that at least one of these ideas helped you.

Frequently Asked Questions:

Is There A Button On A Hisense TV To Turn It Back On?

Most Hisense TVs have reset buttons, but they are usually hidden to keep people from pressing them by accident.

Most of the time, they are in reset pinholes on the sides or under the TV.

How Can I Make A Hisense TV Restart?

To force your Hisense TV to restart, unplug it from the wall and wait at least 30 seconds.

To finish the restart, plug the TV back in and turn it on.

Can I Control My Hisense TV With My Voice?

It depends on the specific model of Hisense TV you have and whether it has built-in voice control capabilities or if it is compatible with a voice control device such as Amazon Alexa or Google Home. You can check the specifications of your TV on the Hisense website or consult the user manual to see if it has voice control capabilities. Additionally, you can check if your TV is compatible with any external voice control devices by checking the device’s website or consulting its user manual.

How Do I Adjust The Picture Settings On My Hisense TV?

To adjust the picture settings on your Hisense TV, you will need to access the TV’s menu by pressing the “Menu” button on the remote control.

From there, navigate to the “Picture” or “Picture Settings” option and select it. This will bring up a menu with various options for adjusting the picture, such as contrast, brightness, and color.

Use the arrow buttons on the remote to navigate through the options and use the “+” and “-“ buttons to adjust the settings to your liking.

Once you are satisfied with the picture settings, select “OK” or “Save” to apply the changes and exit the menu.

Can I Connect My Hisense TV To A Soundbar?

Yes, you can connect your Hisense TV to a soundbar. There are a few ways to do this, depending on the type of soundbar and the connections available on both the TV and the soundbar.

  • HDMI ARC (Audio Return Channel) : If your soundbar has an HDMI ARC port and your TV has an HDMI ARC port, you can use an HDMI cable to connect the two devices. This will allow you to control the soundbar’s volume using the TV’s remote control.
  • Optical cable: If your soundbar has an optical audio input and your TV has an optical audio output, you can use an optical cable to connect the two devices.
  • Bluetooth: If your soundbar has Bluetooth capability, you can connect your Hisense TV to the soundbar using Bluetooth.
  • Audio cable: If your soundbar has an audio input and your TV has an audio output, you can use an audio cable to connect the two devices.

What Are The Recommended Settings For My Hisense TV?

  1. Picture Mode: Select the “Movie” or “Cinema” mode for the most accurate colors and contrast.
  2. Backlight: Adjust the backlight to a comfortable level. A higher backlight will make the picture brighter, while a lower backlight will make the picture dimmer.
  3. Contrast: Adjust the contrast to a level that makes the whites look white and the blacks look black.
  4. Brightness: Adjust the brightness to a level that makes the picture appear natural, without being too dark or too bright.
  5. Color Temperature: Select the “Warm” or “Normal” color temperature for the most natural-looking colors.
  6. Sharpness: Adjust the sharpness to a level that makes the picture appear crisp and clear.
  7. Motion smoothing: Turn off Motion smoothing if you want to see the film as the director intended, but you can leave it on if you want to watch sports or other fast-moving content with less motion blur.

These are general recommendations, and you may need to adjust these settings to your personal preference, and the room’s lighting conditions.

You might want to see this:

0/5 (0 Reviews)

About The Author

Hassan Zaka

I am an expert in accounting and have diverse experience in technical writing. I have written for various industries on finance, business, and technology. I have a clear and simple writing style and use infographics and diagrams to make my writing engaging. I can benefit any organization needing technical writing services.

Home Automation >> Home Theater >> Other Home Theater Devices >> Troubleshooting Step-By-Step for Hisense TV Black Screen

Leave a Comment

Your email address will not be published. Required fields are marked *

Scroll to Top