HBO Max Not Working On Samsung TV – How to Fix it?

If you have a Samsung TV, you may use a variety of applications to supplement the normal content, one of which is HBO MAX. This streaming service contains a lot of different types of entertainment, which makes it annoying when the app stops operating.

As a result, when you access the smart hub and scroll towards HBO Max, you may find it not loading, (a detailed topic on this) freezing, or failing to appear. What would you do in this situation? If you read on, you’ll find some fast fixes for any of these problems.

If HBO Max is Not Working On Samsung TV, make sure you have a stable internet connection. , sign out of the HBO Max app, restart the TV, and sign back in.

Several issues cause the HBO Max Not Working On Samsung TV.

Below are some of them.

  • Compatibility Issues
  • Loose Connections
  • The HBO Max app is down or out of date 
  • Your device isn’t connected to the internet
  • Your TV’s firmware is out of date
  • Your device’s storage space is full

So Here Are the Following solutions for How to fix and Why HBO Max Not Working On Samsung TV

Compatibility Issues

There might be difficulties with compatibility between your TV and the HBO Max app. Streaming applications like HBO Max may not operate if your device is old or has an outdated operating system.

The HBO Max app is compatible with Samsung TVs released in 2016 or after. HBO Max may not function correctly if your television is older than that.

How To Fix the Compatibility Between Your Samsung TV and HBO Max App?

Samsung smart TVs older than the 2016 models are incompatible with the HBO Max app, confirm your smart tv model before continuing with further troubleshooting steps.

Loose Connections

Loosely connected cables might cause connectivity issues.
The power supply wires for your TV and router must be correctly and firmly installed to ensure no ups and downs.
Additionally, unsecured wires and cables may cause an Internet outage. Moreover, streaming applications do not function without an Internet connection.

How To Fix?

Power cycling your device is the simplest way to resolve any issues with your Samsung TV (in simpler terms turning it off and on).

Power Cycle your TV

The power cycle refreshes your smart TV and helps fix several issues.

Including the ones affecting your apps, use these steps to power cycle

  1. Log out of the β€˜HBO Max’ app.
  2. Power Off The TV
  3. Unplug The TV From It Power Source.
  4. Please Wait For A While Approx. 30 secs To 1 Minutes And Plug Back Your TV And Power On your TV.
  5. Login to The HBO Max App And See If It Works.

Detect whether or not you have access to the internet.

A faulty or unsteady Internet connection can pose a variety of issues for streaming services. Before you can watch HBO Max, you must first resolve your Internet issue.

You can check using the step below.

  1. On your Samsung TV remote, press the Home button.
  2. Go to the Setting Menu, then the General Menu.
  3. Select a network, then check the status of that network.

The page will show you if your device is connected to the internet or not. if not, try to troubleshoot them.

How To Fix?

Restart your Router Again.

Your router supplies the internet to your TV. IF it has an issue, your, TV will not connect to the internet. Restarting the router can help troubleshoot the HBO Max not loading on the Samsung TV issue.

  1. Unplug your router’s power cable from the socket on the power supply.
  2. Hold for 30 seconds.
  3. Reconnect the cable to the socket and switch on the power supply.
  4. Verify that all of the router’s lights are blinking and that it is ready to use.

1. Reset Your Samsung TV’s Network Settings

If your TV’s Wi-Fi connection isn’t working and you’ve tried restarting the router, try resetting your TV’s network settings.
The essential steps for doing so are outlined below. However, the processes may differ depending on the type of your Samsung TV.

1. Press the β€˜Home’ button on your Samsung TV remote.
2. Go to the β€˜Settings menu.
3. Click on the β€˜General’ tab.
4. Select β€˜Network’.
5. Navigate to β€˜Reset Network’. Press the β€˜Select’ button.
6. Press β€˜YES’ to confirm.
7. The network reset process will start.

2. Connect Your TV to the Wi-Fi Network Once More

A confirmation message will appear after the reset is complete. The TV must then be reconnected to your Wi-Fi network.

1. Go to the β€˜Settings menu of your Samsung TV.
2. Press on the β€˜General’ tab.
3. Select β€˜Network’.
4. Make sure your router is on, and then choose the β€˜Wireless’ option. Let it
5. When your Wi-Fi name appears on the list of available networks, press β€˜OK’
to select it.
6. Enter your Wi-Fi password.
Your Samsung TV will now connect to your Wi-Fi network, and you can stream
your favorite content.

The HBO Max app is down or out of date 

The HBO Max app may be unavailable due to maintenance or troubleshooting. In such instances, the app will not function on your smart TV.
You may also use Google to find alternative sources to check HBO Max’s downtime. If HBO Max is unavailable in your location, the only option is to wait.

If you are using an outdated version of the HBO Max app, there is a high chance that you will face issues with it.

How To Fix?

To fix this, update the app. Updating software adds new features, fixes issues, and improves speed.
You may do this manually or set it up to update automatically.

You can do this manually or set it up for automatic updates.

Manual Update:

  1. On the Samsung TV remote, press the ‘Home’ button.
  2. Navigate to the ‘Apps‘ area.
  3. Navigate to ‘Settings.’
  4. Select the ‘Updates‘ tab.
  5. Choose the ‘HBO Max‘ app.
  6. If an update is available, choose it by clicking the ‘Update‘ button.
  7. Exit the screen after the update is complete.

Automatic Update:

Start with the Home Screen by pressing the β€˜Home’ button on your remote.

  1. Open the β€˜Apps’ menu.
  2. Go to its β€˜Settings’.
  3. Navigate to the β€˜Auto Update’ option.
  4. Press the β€˜OK’ button and slide the toggle switch beside it to turn it on.

Clear Up the HBO Max App Memory
Apps frequently fail to operate as a result of damaged cache files. This also causes the app to slow. To avoid this problem, try clearing the cache or erasing data from the HBO Max app data.

Clear App Cache:

  1. Navigate to your TV’s ‘Settings‘ menu.
  2. Choose ‘Support.’
  3. Next, select ‘Device Care.’
  4. Select ‘Manage Storage.
  5. Go to the ‘HBO Max‘ app and select ‘View Details.
  6. Exit the menu by selecting ‘Clear Cache.

You can also clear data of the HBO Max app from here, but remember that it will
delete all app information, and you will lose your saved preferences.

Uninstall, Then Install the HBO Max App on Your TV

Restarting the program can be quite helpful in addressing minor bugs. Close and reopen the HBO Max app to test if it works.
If restarting the program does not work, you can try removing and reinstalling it from your TV.

Uninstall then reinstall the misbehaving app can make it work again.

Use these steps To Uninstall HBO Max App:

  1. Press the β€˜Home’ button on your Samsung TV remote.
  2. Select the β€˜HBO Max’ app.
  3. Press the down navigation key to expand the menu.
  4. Select the β€˜Remove’ option.
  5. Confirm your selection by pressing the β€˜OK’ button

Once the removal is complete, restart your TV.

To Reinstall HBO Max App:

  1. On your remote control, press the ‘Home‘ button.
  2. Navigate to the ‘Apps‘ section.
  3. Navigate to the ‘Search‘ icon, which is symbolized by a magnifying glass.
  4. Click the ‘OK‘ button.
  5. In the search field, type ‘HBO Max.’
  6. Choose ‘HBO Max‘ from the search results.
  7. Choose ‘Install’.
  8. You will be able to use the app when the installation is complete.

Remove Other Apps
You can be using various applications to watch different programs or movies. However, using too many applications on your Samsung TV might cause it to slow down.

To resolve this, you can remove the apps you do not use frequently.

The steps are similar to those of deleting the HBO Max app:

  1. Press the β€˜Home’ button on your Samsung TV remote.
  2. Select the app you want to remove.
  3. Press the down navigation key to expand the menu.
  4. Select the β€˜Remove’ option.
  5. Confirm your selection by pressing the β€˜OK’ button.
  6. Repeat the steps for each app you want to delete or remove.


How To Restart HBO Max App On Samsung Tv

How to Get HBO Max App on Samsung Smart Tv

Free some space on your Samsung smart TV.

When your TV has limited storage. Some Apps may not work.

You may free up some space by deleting certain third-party programs that you aren’t using. Furthermore, it eliminates clutter, allowing you to effortlessly browse through different programs.

  1. Go to the Samsung TV’s main menu.
  2. Click the Gear Icon in the top right corner of your screen to select Apps.
  3. Choose which apps you don’t use and then uninstall them.

Your Samsung TV Needs Software Update

Always make sure your device has the most up-to-date software. Old software will always create system malfunctions and errors, resulting in the failure of some applications.

Follow the instructions below to update your device.

  1. On your Samsung remote, press the ‘Home‘ button.
  2. Go to ‘Settings‘.
  3. Choose ‘Support‘.
  4. Select ‘Software Update‘ from the menu.
  5. If an update is available, choose ‘Update Now.’
  6. The firmware will be downloaded automatically.

The installation process will start after the download…

Cold boot your TV

Cold booting your TV turns it off and then on again. It fixes a range of problems with your TV Apps, pictures, and menus. With or without a remote, you can cold boot.

With a Remote:

  1. Press and hold the Samsung TV remote’s power button.
  2. Hold your breath for around 5 seconds, or until your TV turns off and on.
  3. Check to see whether your HBO Max app is working.

Without a remote:

  1. Unplug The TV From The Power Outlets.
  2. Leave It For 30 Seconds, Then Plug It Back.

If HBO MAX still not working on Samsung smart TV:

The above methods should fix the HBO MAX APP on your Samsung smart TV. If not, you may need to reset your smart hub.

If there is a fault in the UI, the applications on your TV may malfunction. Reset your device’s Smart hub in such circumstances.
However, keep in mind that resetting the Smart Hub will destroy all of your applications and force you to reinstall them.

You must only execute the reset as a last resort:

  1. On Your Remote, Press the Home Button.
  2. Navigate to Settings, Then Select Support.
  3. Click Device Care, Then Select Self-Diagnosis.
  4. Navigate To Reset Smart HUB,
  5. Then Enter Your Samsung TV, S Pin
  6. If you have not set any pin, enter 0000.

The last step logs you out from all your account and deletes all apps you have downloaded. However, it restores most glitches once you sign in again.

HBO Max Service Code

If you’re getting a service error code or oops message, here are some things to try:

  • Restart HBO Max
  • Play another show or movie
  • Update HBO Max
  • Sign out and restart your device
  • Try another device
  • Try device troubleshooting
  • Restart your network devices
  1. Restart HBO Max
  • Phone, tablet or TV device: Force close HBO Max, then reopen the app and try to stream.
  • Computer: Close and reopen your browser, then go back to and try to stream.

2. Play another show or movie

Try streaming different shows and movies to see if the problem happens with any show or movie, or only a particular show or movie. If the error only happens with a particular show or movie, please contact us and let us know.

3. Update HBO Max

Make sure you have the latest version of the HBO Max app. To do this open the app store on your device, search for HBO Max, and see if there’s an update available. If there’s an app update, download it and try streaming again.

Computer: Go to and do a hard refresh for the page (this is not the same as the Reload button in your browser). To find out how to do this, search the Internet for ‘hard refresh’ + the name of your browser (e.g. ‘hard refresh Chrome’).

4. Sign out and restart your device

  1. Sign out of HBO Max. For help, see How do I sign out?
  2. Turn your device off.
  3. Wait 10 seconds and turn it back on again.
  4. Open HBO Max and sign in, then try streaming again.

5. Try another device

Try streaming HBO Max on another supported device. This will help determine if the problem is limited to a specific device.

Computer: Try using another supported browser.

6. Try device troubleshooting

Choose the device you’re using and try the troubleshooting steps:

7. Restart your network devices

  1. Unplug the power from your network devices (modem, router, etc.).
  2. Wait 30 seconds.
  3. Reconnect the power to your modem and wait for it to connect to the Internet (about 1 minute).
  4. Reconnect the power to your router and wait for it to connect to the Internet.
  5. Open HBO Max and try streaming again.

Contact Support:

If you are unable to resolve the ‘HBO Max not functioning on Samsung TV’ issue after doing the procedures outlined above, the only realistic alternative is to contact Samsung customer care.
You may contact them by email, chat, or phone calls.
Samsung’s professionals can walk you through the process and solve your problem as soon as possible.


You can reach out to HBO max app support by taking note of the on-screen error message or code and include it when you contact them. (most of the time issues arose on Samsung tv)

If resetting the smart hub does not restore the HBO max, you may need to contact customer support.

If nothing works you can try another alternative Streaming services app.

  • YouTube Premium: Subscription-based
  • Pluto TV: More than 250 channels 
  • Disney+: Subscription-based
  • Peacock: Subscription-based
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I am an expert in accounting and possess diverse experience in technical writing. I have written for various industries on topics such as finance, business, and technology. My writing style is clear and simple, and I utilize infographics and diagrams to make my writing more engaging. I can be a valuable asset to any organization in need of technical writing services.

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